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Difficult Conversations

Difficult Conversations
How to Discuss What Matters Most

by Bruce Patton,Douglas Stone,Sheila Heen

  • Publisher : Penguin UK
  • Release : 2021-01-28
  • Pages : 352
  • ISBN : 0241992478
  • Language : En, Es, Fr & De
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We've all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the "what happened" conversation (what do we believe was said and done), the "feelings" conversation (the emotional impact on everyone involved), and the "identity" conversation (what does this mean for everyone's opinion of themselves). In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic.

Difficult Conversations

Difficult Conversations
How to Discuss what Matters Most

by Douglas F. Stone,Douglas Stone,Bruce Patton,Sheila Heen

  • Publisher : Penguin
  • Release : 2000
  • Pages : 250
  • ISBN : 9780140288520
  • Language : En, Es, Fr & De
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Offers advice on working gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process.

Difficult Conversations

Difficult Conversations
How to Discuss what Matters Most

by Douglas Stone,Bruce Patton,Sheila Heen

  • Publisher : Viking Press
  • Release : 1999
  • Pages : 250
  • ISBN : 9780670883394
  • Language : En, Es, Fr & De
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Helps readers work gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process. 60,000 first printing. Tour.

Difficult Conversations by Douglas Stone, Bruce Patton, and Sheila Heen (Summary)

Difficult Conversations by Douglas Stone, Bruce Patton, and Sheila Heen (Summary)
A Book

by QuickRead,Lea Schullery

  • Publisher : QuickRead.com
  • Release : 2021
  • Pages : 329
  • ISBN : 9876543210XXX
  • Language : En, Es, Fr & De
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Do you want more free book summaries like this? Download our app for free at https://www.QuickRead.com/App and get access to hundreds of free book and audiobook summaries. Learn how to approach difficult conversations and discuss what matters most. Difficult conversations are a part of everyday life. Each day we either attempt or avoid such conversations, whether it’s confronting an underperforming employee or simply disagreeing with a spouse. Unfortunately, these tough conversations are inevitable so perhaps it’s time to learn how to have one productively. Thankfully, authors Douglas Stone, Bruce Patton, and Sheila Heen have put together tips and tricks to help you become better at communicating. As you read, you’ll learn about the common mistakes people make when having difficult conversations as well as how to arm yourself with the tools you need to prevent them. In the end, you’ll learn how to communicate effectively and have difficult conversations without hurting anyone in the process. Keep reading to learn how every discussion has Three Conversations and how you can approach and improve each one for more meaningful, purposeful conversations.

Difficult Conversations

Difficult Conversations
What to Say in Tricky Situations Without Ruining the Relationship

by Anne Dickson

  • Publisher : Unknown Publisher
  • Release : 2004
  • Pages : 239
  • ISBN : 9780749924980
  • Language : En, Es, Fr & De
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This book gives practical advice for building your assertiveness skills and communicating directly with others. Sample scenarios covering difficult conversations with your partner, friends and family, bosses and colleagues and shows you the right way to get your message across.

Difficult Conversations (HBR 20-Minute Manager Series)

Difficult Conversations (HBR 20-Minute Manager Series)
A Book

by Harvard Business Review

  • Publisher : Harvard Business Review Press
  • Release : 2016-01-26
  • Pages : 128
  • ISBN : 1633690792
  • Language : En, Es, Fr & De
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You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through: Uncovering the root cause of friction Maintaining a positive mind-set Untangling the problem together Agreeing on a way forward Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.

Difficult Conversations in Medicine

Difficult Conversations in Medicine
A Book

by Elisabeth Macdonald

  • Publisher : Oxford University Press, USA
  • Release : 2004
  • Pages : 231
  • ISBN : 9780198527749
  • Language : En, Es, Fr & De
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This text covers ethical and legal issues, planning difficult conversations, the patient's and doctor's perspectives, issues surrounding special groups such as children and the elderly, and conversations with patients from different cultural backgrounds.

21 Difficult Conversations

21 Difficult Conversations
Tools to Navigate Your Most Important Talk and Master Exactly What to Say

by Dr Latha Vijaybaskar

  • Publisher : Independently Published
  • Release : 2019-01-15
  • Pages : 184
  • ISBN : 9781794149403
  • Language : En, Es, Fr & De
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What conversations do you find difficult? The answer might be different for each of us, but let's face it. We've all experienced difficult conversations. And what is a difficult conversation? If the conversation is emotional, high stakes, or challenging for at least one of the people involved, then it is difficult. Some are planned, and we dread the path, while some are spontaneous and catch us by surprise. You might be the initiator of a difficult conversation or the receiver. In her book, Dr. Latha Vijaybaskar helps you navigate 21 such difficult conversations. From saying a no, giving feedback, delivering bad news, turning debates to dialogues, to going back to an old, hurtful incidents and dealing with irrational and sometimes insensitive talk, this book is filled with life affirming primers. The most exciting part of the book is the "'exactly what to say'" section, weaving together the conceptual and the anecdotal with the practical and commonsensical. You'll learn to: 1. Live fully and not skirt around the perimeter of relationships. 2. Talk your differences and not avoid relationships because of a few small errors. 3. Say no and not feel bad, say sorry and smile, speak from the heart and be respected. 4. Connect with customers, colleagues, and friends at a far deeper level. Let's change the conversation!

Effective Difficult Conversations

Effective Difficult Conversations
A Step-by-Step Guide

by Catherine Soehner,Ann Darling

  • Publisher : American Library Association
  • Release : 2016-11-11
  • Pages : 128
  • ISBN : 0838915272
  • Language : En, Es, Fr & De
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In an information landscape where change is the status quo, difficult conversations come with the territory. Being a library leader means knowing how to confidently steer these conversations so that they lead to productive results instead of hurt feelings, resentment, or worse. Employees in a library will also encounter conflict, especially during times of change. Using a step-by-step process, this book walks readers through learning the skills to have effective difficult conversations that hold themselves and others accountable. Practice activities throughout the book will help readers feel prepared beforehand. After reading this book, library directors, managers, administrators, and team leaders will feel empowered to proactively identify situations that require an intervention in order to avoid unnecessary complications or confrontations down the line;prepare for and initiate a difficult conversation, balancing a clear message with compassion to successfully manage change or handle personnel issues;diffuse volatile emotions by maintaining a calm, measured approach; andfollow up a difficult conversation in writing, keeping the lines of communication open to ensure a way forward.Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace.

Difficult Conversations

Difficult Conversations
Taking Risks, Acting with Integrity

by Katie Day

  • Publisher : Alban Books
  • Release : 2001
  • Pages : 96
  • ISBN : 9781566992398
  • Language : En, Es, Fr & De
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10 Rules for Talking

10 Rules for Talking
An Expert's Guide to Mastering Difficult Conversations

by Tim Harkness

  • Publisher : Blink
  • Release : 2020-06-25
  • Pages : 320
  • ISBN : 9781788704090
  • Language : En, Es, Fr & De
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Psychologist Tim Harkness has noticed sometimes it seems everyone is shouting, but nobody is listening. Surely we don't need to learn how to talk? And yet, in an age of Brexit and Trump, where social media provides a platform for instantaneous, unfettered opinion, doesn't it feel that we've lost our ability to move discussions forward? 10 Rules for Talking is a timely guide to help you talk to people who don't share your opinion. Harkness focuses on difficult conversations - the complex, emotional and recurring discussions that persistently affect our personal and professional lives. The ten rules will teach you to remember most people are good and worthy of respect (Rule 3), why it is important to keep a conversation safe (Rule 5) and how to truly listen (Rule 9). Learn how to persuade, respond and - most importantly - keep the conversation progressing. Welcome to a new way of talking.

Difficult Conversations

Difficult Conversations
A Toolkit for Educators in Handling Real-Life Situations

by Anni K. Reinking

  • Publisher : Rowman & Littlefield
  • Release : 2019-05-17
  • Pages : 122
  • ISBN : 1475845863
  • Language : En, Es, Fr & De
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This is a great resource for teachers and administrators to communicate more effectively.

Difficult Conversations

Difficult Conversations
Improve Your Social Skills, Communication Training, Crucial Conversations, Influence People, End Discussions

by Tad Harrett

  • Publisher : Unknown Publisher
  • Release : 2020-09-20
  • Pages : 130
  • ISBN : 9876543210XXX
  • Language : En, Es, Fr & De
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Communication and having great conversations is a skill we all should have. Difficult conversations stop us from getting our dream job, finding a partner, dealing with employees at work, and this leads to toxic relationships that are destroying our lives. We care too much about what people think of us, or what they say about us. Meaningful relationships go right out the window, we become cold and impersonal in a hurry, depression, anxiety and nervousness rears its ugly head and there goes out self-confidence right out the window! Difficult Conversations is a book that will help you regain your self-worth, livelihood and empowerment! Life was meant to be free and being able to break free from our past, being in the NOW is all that matters. Life will beat us down if we let it, that is why you need to learn how to let it all go. Once you take action and learn the steps of self-realization and how to communicate effectively then you then come to an awareness that permeates your soul. Learn how to: Be a leader How to handle difficult conversations Improve your speaking skills Learn to give great presentations Boost Productivity End stage fright and nervousness How to speak clearly and communicate effectively Conversation skills to boost performance in the job force Learn the cues and what to watch out for with narcissistic family and friends And much much more! Do you want to feel strong and learn how to communicate? Then you have the right book

How to Have That Difficult Conversation You've Been Avoiding

How to Have That Difficult Conversation You've Been Avoiding
With Your Spouse, Adult Child, Boss, Coworker, Best Friend, Parent, or Someone You're Dating

by Henry Cloud,John Townsend

  • Publisher : Zondervan
  • Release : 2009-05-18
  • Pages : 320
  • ISBN : 0310319641
  • Language : En, Es, Fr & De
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A practical handbook on positive confrontation, now available in softcover with a discussion guide.Successful people confront well. They know that setting healthy boundaries improves relationships and can solve important problems. They have discovered that uncomfortable situations can be avoided or resolved through direct conversation. But most of us don’t know how to have difficult conversations, and see confrontation as scary or adversarial. Authors Henry Cloud and John Townsend take the principles from their bestselling book, Boundaries, and apply them to a variety of the most common difficult situations and relationships in order to:• Show how healthy confrontation can improve relationships• Present the essentials of a good boundary-setting conversation• Provide tips on preparing for the conversation• Show how to tell people what you want, stop bad behavior, and deal with counterattack• Give actual examples of conversations to have with your spouse, your date, your kids, your coworker, your parents, and more!

Having Difficult Conversations

Having Difficult Conversations
A Book

by Anonim

  • Publisher : Unknown Publisher
  • Release : 2018
  • Pages : 329
  • ISBN : 9876543210XXX
  • Language : En, Es, Fr & De
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Conflict is inevitable-in work and in life. Managers must address performance issues, and colleagues with competing priorities must figure out how to work together. These situations call for having difficult conversations. In this course, Marlene Chism explains how to have difficult conversations, build your communication skills, and improve your relationships, teamwork, and business performance. She explains how to identify underlying differences in work styles, goals, and power dynamics and change the way you view conflict. She provides a model to move the conversation in a positive direction and to determine next steps. Plus, learn how to check for resistance with a single useful phrase.

Difficult Conversations

Difficult Conversations
The Art and Science of Working Together

by Kern Beare

  • Publisher : Unknown Publisher
  • Release : 2019-11-05
  • Pages : 160
  • ISBN : 9781734045802
  • Language : En, Es, Fr & De
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"OFFERS TOOLS AND INSPIRATION TO HEAL OUR NATIONAL DIVIDE." DAVID BORNSTEIN, NEW YORK TIMES COLUMNIST. Based on a successful workshop that has engaged diverse audiences around the country, Difficult Conversations: The Art and Science of Working Together explores a powerful set of research-based principles and strategies that will allow you to engage in meaningful dialogue with anyone. Unleash your natural capacity for compassion, collaboration, and creativity, and help create a nation-and a world-that works for all of us.

Tackling Difficult Conversations Pocketbook

Tackling Difficult Conversations Pocketbook
A Book

by Peter English

  • Publisher : Management Pocketbooks
  • Release : 2015-09-16
  • Pages : 112
  • ISBN : 1908284145
  • Language : En, Es, Fr & De
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At some stage or other we all have to deal with difficult conversations. This work helps you learn how to communicate with authority, clarity and persuasiveness, and - through active listening, mirroring body language and other techniques - how to empathize with the other person and how to interpret what they are saying, feeling and thinking.

From Conflict to Connection

From Conflict to Connection
Transforming Difficult Conversations Into Peaceful Resolutions

by John Kinyon,Ike Lasater

  • Publisher : Global Reach Books
  • Release : 2015-10-14
  • Pages : 365
  • ISBN : 9780989972031
  • Language : En, Es, Fr & De
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"From Conflict to Connection's concrete, practical tools and maps for all stages of interpersonal communication, as well [as] numerous examples, will help you to: understand how people get into conflict ... and how to get out; develop the ability to be centered regardless of what's happening around you; respond the way you'd like when you are upset and triggered; reshape negative judgments of yourself and others; and navigate a difficult conversation so you both feel empowered and satisfied with the outcome."--Publishers note.

Difficult Conversations

Difficult Conversations
Restoring the Relationship Between Our LGBT-Q Friends, Families, and the Church

by Kent Gordon

  • Publisher : Unknown Publisher
  • Release : 2020-07-03
  • Pages : 394
  • ISBN : 9876543210XXX
  • Language : En, Es, Fr & De
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THIS BOOK is a compassionate introduction to and discussion of Gods' viewpoint for both the open-minded non-Christian and the Christian struggling to believe.IT IS ALSOAn excellent source of critical information and wisdom for those who have discovered that they have a loved one in the LGBTQ community. "We will remind you and walk you through exactly what it is you need to know, remember, think, and feel, so that you can both love, and have a relationship that reflects Gods' wisdom, compassion, and understanding."QUITE A TRICK but this book is written to both groups at the same time to increase compassion, and challenge prejudices and misconceptions by both groups regarding what God says. (You could actually give this book to a person involved in LGBTQ concerns, with an identity crisis, or in that lifestyle.)IT IS a Gentle, logical, read, leading to the inescapable conclusion that God loves us and is correct regarding what is best for us as a society and as individuals. The author is conservative, takes the Bible literally, believes in Gods' grace for all sinners, suggests abstinence but believes a person can repent and change. Places Homosexuality and LGBTQ lifestyle in context. (It is one of many sins due to decay and fallenness. God hates sin and saves us from its power because He loves us, all of us.) THE BOOK INCLUDES:1. A quick and concise explanation of the history of sin, and of the present situation, circumstance, and conflict.2. a discussion of the relevant questions and application of Gods' principals. 3. clear guidelines regarding what to think, say, and do. IT CAN ALSO BE1. a quick but necessary reminder for church leadership. 2. an indispensable aid in educating the congregation. 3. concise and critical help as we examine the many points of view and the controversy associated with the LGBTQ lifestyle. 4. a guide to understanding the emotions, struggle, conflict, and search for answers for both the LGTBQ community and the community of believers.

Difficult Conversations

Difficult Conversations
10 Steps to Becoming a Tackler not a Dodger

by Clive Lewis OBE DL

  • Publisher : Clive Lewis
  • Release : 2011-04-28
  • Pages : 64
  • ISBN : 0956864805
  • Language : En, Es, Fr & De
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In life you are either a tackler or a dodger. A tackler is a person who deals with situations as and when they arrive, regardless of their potential awkwardness or unpleasantness. They don't procrastinate or put things off no matter how unappetising the impending conversation might be. This easy read book provides you with 10 simple steps to boost your skills and confidence allowing you to tackle, not dodge that difficult conversation.