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Libraries and Key Performance Indicators

Libraries and Key Performance Indicators
A Framework for Practitioners

by Leo Appleton

  • Publisher : Chandos Publishing
  • Release : 2017-07-27
  • Pages : 164
  • ISBN : 0081002556
  • Language : En, Es, Fr & De
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Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting. Whilst several different performance measurement tools are considered, the book’s main focus is on one tool in particular: Key Performance Indicators (KPIs). KPIs are increasingly being used to measure the performance of library and information services, however, linking KPIs to quality outcomes, such as impact and value can prove very difficult. This book discusses, in detail, the concept of KPIs in the broader context of library assessment and performance measurement. Through reviewing some of the applied theory around using KPIs, along with harvesting examples of current best practices in KPI usage from a variety of different libraries, the book demystifies library KPIs, providing a toolkit for any library to be used in setting meaningful KPIs against targets, charters, service standards, and quality outcomes. Provides an overview of performance measurement tools for libraries Discusses KPIs in a broad context Offers an understanding of reporting, monitoring, and acting upon KPI data Provides best practice examples of Key Performance Indicators (KPIs) in libraries Includes practical and reusable examples of KPIs that can be applied in local contexts (a toolkit approach)

KPI Mega Library

KPI Mega Library
36,000 Key Performance Indicators

by Rachad Baroudi, Ph.d.

  • Publisher : Createspace Independent Publishing Platform
  • Release : 2016-10-28
  • Pages : 828
  • ISBN : 9781539457626
  • Language : En, Es, Fr & De
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The purpose of this guide book is to give the reader a quick and effective access to the most appropriate Key Performance Indicator (KPI). The 36,000 KPIs are categorized in a logical and alphabetical order. Many organizations are spending a lot of funds on building their strategic planning and performance management capabilities. One of the current challenges is the difficulty to know what KPIs are used in similar situations. This book main objective is to acquaint the reader with available KPIs measuring performance of a specific industry, sector, international topic, and functional area. The book is divided into three sections:1) Organization Section: 32 Industries | 385 Functions | 11,000 KPIs2) Government Section: 32 Sectors | 457 Functions | 12,000 KPIs3) International Section: 24 Topics | 39 Sources | 13,000 KPIsREVIEWS: "It's very interesting book. Let me also use this opportunity to congratulate you on it" Augustine Botwe, M&E Consultant - Sweden "Thank you for this book. As an OD and performance consultant, it will be great to have a reference like this to help assist clients and not reinvent the wheel. Congratulations on making this happen with admiration" Sheri Chaney Jones - Ohio, USA"Fabulous book! I bought it for my company. Good work!" Elizabeth Amini, CEO, Strategist - LA, USA"Congratulations for this tremendous work you have done with this book!" Roxana Goldstein, Monitoring Consultant - Argentina "This looks like a very important reference for me in my BSC consulting practice." Edy Chakra, Partner, ADDIMA Consulting - UK"Congratulations for your book, it is very comprehensive!" Rafael Lemaitre - Manager at Palladium Group - Spain"Many thanks for sharing this valuable information. I will use as reference in my work." Edi Indriyotomo - Senior IT Mgr. - Indonesia"I am reading my copy of your great book "KPI Mega Library" which I bought from Amazon. Thank you, great effort!" Basel A - Kuwait"It's a great idea, for folks who don't have a clue where to start. If you're a strategy consultant who shapes strategies for your clients, you need a tailored set of performance metrics" Shelley Somerville, Social Change Strategist - LA, USA"A very comprehensive list of KPIs across a number of functions, industries, etc. As an organizational consultant, I could use this resource as a jumping off point to discuss KPIs with a client based on their particular needs. This book could be a great tool to pick and choose the correct KPIs based on a number of criteria" Anthony Bussard - Dynamic, Innovative HR Effectiveness Consultant - Boston

Key Performance Indicators

Key Performance Indicators
The 75 Measures Every Manager Needs to Know

by Bernard Marr

  • Publisher : Financial Times/Prentice Hall
  • Release : 2012
  • Pages : 347
  • ISBN : 9780273750116
  • Language : En, Es, Fr & De
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By identifying and describing the most powerful financial and non-financial KPIs, this book will make life easier for you by defining them, explaining how and when they should be used and providing a rich library of KPIs that have been proven to significantly improve performance. The book presents case examples to illustrate the selection and use of the KPIs and provides tools such as KPI selection templates and Key Performance Questions to help you apply the most appropriate KPIs effectively in your business.

Measuring Library Performance

Measuring Library Performance
Principles and Techniques

by Peter Brophy

  • Publisher : Facet Publishing
  • Release : 2006
  • Pages : 242
  • ISBN : 1856045935
  • Language : En, Es, Fr & De
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Measuring the performance of a library's services is one of the most crucial parts of providing a good service. This important book is the first to provide an accessible account of current thinking on the evaluation of library services, both traditional and - importantly - electronic library services. Illustrated throughout with a range of international examples across different types of libraries, this book will become the standard work on performance measurement. The book is structured to focus first of all on the intended user of the services (outcome and impact perspectives), then to look at the management of the service (output and process issues), then at evaluating the building blocks of services (input issues) and finally to draw together these strands by examining some of the broader frameworks for evaluation which have emerged. The book ends with an extensive Appendix with a description of key methodologies and suitable references. Each chapter includes suggestions for further reading as well as key references. The key areas addressed include: user satisfaction impact on users economic impact inputs evaluating processes counting the outputs acquiring content staff evaluating infrastructure benchmarking and balanced scorecard standards based approaches. Readership: The emphasis on principles and techniques in the book means that it is perfect reading for busy practitioners but it is also eminently suitable for students and researchers trying to get to grips with this tricky area.

Key Performance Indicators

Key Performance Indicators
Developing, Implementing,and Using Winning KPIs

by David Parmenter

  • Publisher : John Wiley & Sons
  • Release : 2011-01-11
  • Pages : 256
  • ISBN : 9781118044919
  • Language : En, Es, Fr & De
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Key Performance Indicators for Government and Non Profit Agencies

Key Performance Indicators for Government and Non Profit Agencies
Implementing Winning KPIs

by David Parmenter

  • Publisher : John Wiley & Sons
  • Release : 2012-05-01
  • Pages : 336
  • ISBN : 0470944544
  • Language : En, Es, Fr & De
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Winning techniques and strategies for nonprofits and government agencies in creating successful and critical key performance indicators By exploring measures that have transformed businesses, David Parmenter has developed a methodology that is breathtaking in its simplicity and yet profound in its impact. Key Performance Indicators for Government and Nonprofit Agencies: Implementing Winning KPIs is a proactive guide representing a significant shift in the way KPIs are developed and used, with an abundance of implementation tools for government agencies and nonprofit groups. Implementation variations and short cuts for government and not-for-profit organizations How to brainstorm performance measures Templates for reporting performance measures A resource kit for a consultant who is acting as a coach / facilitator to the in-house project team Also by David Parmenter: Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, Second Edition Filled with numerous case studies and checklists to help readers develop their KPIs, this book shows government agencies and nonprofits how to select and implement winning key performance indicators to ensure that their performance management initiatives are successful.

Key Performance Indicators For Dummies

Key Performance Indicators For Dummies
A Book

by Bernard Marr

  • Publisher : John Wiley & Sons
  • Release : 2015-01-22
  • Pages : 320
  • ISBN : 1118913248
  • Language : En, Es, Fr & De
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A complete guide to using KPIs to drive organisationalperformance Is your business on track to achieve success? Key PerformanceIndicators For Dummies covers the essential KPIs that areuseful to all kinds of businesses, and includes more than 100different ways leaders can monitor and drive performance in theirorganisations. This book helps managers understand the crucial KPIs that shouldbe implemented for all different aspects of the organisation,including financial performance, operational and internalprocesses, sales and marketing, customer satisfaction and more.Good KPIs should be unique to every business, as every business hasdifferent objectives. To meet this need, the book provides toolsand templates that leaders can use to develop unique KPIs that bestsuit their particular organisation or industry. Learn to design KPIs that are unique to your business and fitclosely to your strategic objectives Determine which KPI questions you should be asking to achievethe right insights for your business Learn the specific KPIs that are appropriate for differentbusiness circumstances Turn KPIs into deep insights by mastering related reporting andcommunications practices KPIs are a crucial part of every manager's toolkit, and areessential for helping to monitor the execution of businessstrategies and measure results. Key Performance Indicators ForDummies moves beyond a basic discussion of what KPIs are, andwhy they are needed to provide a complete guide for learning todesign and use specific KPIs to drive organisationalperformance.

25 Need-To-Know Key Performance Indicators

25 Need-To-Know Key Performance Indicators
A Book

by Bernard Marr

  • Publisher : Ft Press
  • Release : 2014-08-21
  • Pages : 200
  • ISBN : 9781292016474
  • Language : En, Es, Fr & De
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Includes 10 handy do's and don'ts of using KPIs Want to measure the performance of your people and your business? Need a quick overview of the most useful KPIs and how to use them? Only want what you need to know, rather than reams of theory? With the critical Key Performance Indicators required to understand your employees, financials and customers, this book tells you what you need to know, fast. ‘This book does a fantastic job of narrowing down the best KPIs for you and your team. It’s short, sharp and incredibly useful.’ --Thomas H. Davenport, Distinguished Professor at Babson College and author of [email protected]

Project Management Metrics, KPIs, and Dashboards

Project Management Metrics, KPIs, and Dashboards
A Guide to Measuring and Monitoring Project Performance

by Harold Kerzner

  • Publisher : John Wiley & Sons
  • Release : 2017-08-30
  • Pages : 448
  • ISBN : 1119427320
  • Language : En, Es, Fr & De
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Harold Kerzner’s essential strategies on measuring project management performance With the growth of complex projects, stakeholder involvement, and advancements in visual-based technology, metrics and KPIs (key performance indicators) are key factors in evaluating project performance. Dashboard reporting systems provide accessible project performance data, and sharing this vital data in a concise and consistent manner is a key communication responsibility of all project managers. This third edition of Kerzner's groundbreaking work, Project Management Metrics, KPIs, and Dashboards: A Guide to Measuring and Monitoring Project Performance, helps functional managers gain a thorough grasp of what metrics and KPIs are and how to use them. Plus, this edition includes new sections on processing dashboard information, portfolio management PMO and metrics, and BI tool flexibility. • Offers comprehensive coverage of the different dashboard types, design issues, and applications Provides full-color dashboards from some of the most successful project management companies, including IBM, Microsoft, and others Aligns with PMI’s PMBOK® Guide and stresses value-driven project management PPT decks are available by chapter and a test bank will be available for use in seminar presentations and courses Get ready to bolster your awareness of what good metrics management really entails today—and be armed with the knowledge to measure performance more effectively.

Practical Performance Measurement

Practical Performance Measurement
Using the PuMP Blueprint for Fast, Easy and Engaging Performance Measures

by Stacey Barr

  • Publisher : Unknown Publisher
  • Release : 2014
  • Pages : 329
  • ISBN : 9780992383701
  • Language : En, Es, Fr & De
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Measuring ITSM

Measuring ITSM
A Book

by Randy A. Steinberg

  • Publisher : Trafford Publishing
  • Release : 2013-12
  • Pages : 196
  • ISBN : 1490719458
  • Language : En, Es, Fr & De
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How do you measure and report your IT services and processes? Which metrics matter the most to senior executives? Finally, here is a book that shows you how! Not theory, but a practical guide that shows you the operational metrics to use and how these can be calculated into key performance indicators (KPIs) and critical success factors (CSFs) that resonate with senior management. In this book, you will learn about the following: Defining and building a comprehensive metrics program Metrics that are the most important and how to calculate them How to measure your IT services Tips and suggestions for what to do if inadequate tools and reporting exist Suggested approach for how to build your metrics program step-by-step In addition, this book directs you to free sources for IT service management process and service metrics and reporting dashboards that you can use yourself. Simply enter your key operational metrics and the KPIs and CSFs get automatically calculated! "A comprehensive guide for building any service management metrics program with all the information you need in one place!" "No theory here . . . this gives us real metrics we can easily go after." "A fantastic addition to our IT service management solution set!""

QoS for Fixed and Mobile Ultra-Broadband

QoS for Fixed and Mobile Ultra-Broadband
A Book

by Toni Janevski

  • Publisher : John Wiley & Sons
  • Release : 2019-03-13
  • Pages : 344
  • ISBN : 111947048X
  • Language : En, Es, Fr & De
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Provides extensive coverage of standardized QoS technologies for fixed and mobile ultra-broadband networks and services—bringing together technical, regulation, and business aspects The Quality of Service (QoS) has been mandatory for traditional telecommunication services such as telephony (voice) and television (TV) since the first half of the past century, however, with the convergence of telecommunication networks and services onto Internet technologies, the QoS provision remains a big challenge for all ICT services, not only for traditional ones. This book covers the standardized QoS technologies for fixed and mobile ultra-broadband networks and services, including the business aspects and QoS regulation framework, which all will have high impact on the ICTs in the current and the following decade. QoS for Fixed and Mobile Ultra-Broadband starts by introducing readers to the telecommunications field and the technology, and the many aspects of both QoS and QoE (Quality of Experience). The next chapter devotes itself to Internet QoS, starting with an overview of numerous technology protocols and finishing with business and regulatory aspects. The next three chapters look at QoS in NGN and Future Networks, QoS for fixed ultra-broadband, and QoS for mobile ultra-broadband. The book also provides readers with in-depth accounts of services in fixed and mobile ultra-broadband; broadband QoS parameters, KPIs, and measurements; network neutrality; and the QoS regulatory framework. Comprehensively covers every aspect of QoS technology for fixed and mobile ultra-broadband networks and services, including the technology, the many regulations, and their applications in business Explains how the QoS is transiting from the traditional telecom world to an all-IP world Presents all the fundamentals of QoS regulation, as well as SLA regulation QoS for Fixed and Mobile Ultra-Broadband is an excellent resource for managers, engineers, and employees from regulators, ICT government organizations, telecommunication companies (operators, service providers), ICT companies, and industry. It is also a good book for students and professors from academia who are interested in understanding, implementation, and regulation of QoS for fixed and mobile ultra-broadband.

Measuring Quality

Measuring Quality
International Guidelines for Performance Measurement in Academic Libraries

by Roswitha Poll,Peter te Boekhorst,Ramon Abad Hiraldo,IFLA Section of University Libraries and other General Research Libraries,International Federation of Library Associations and Institutions. Section of University Libraries and Other General Research Libraries

  • Publisher : K G Saur Verlag Gmbh & Company
  • Release : 1996
  • Pages : 171
  • ISBN : 9876543210XXX
  • Language : En, Es, Fr & De
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The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.

Performance Indicators for Water Supply Services

Performance Indicators for Water Supply Services
A Book

by Helena Alegre,Jaime M. Baptista,Enrique Cabrera Jr,Francisco Cubillo,Patricia Duarte,Wolfram Hirner,Wolf Merkel,Renato Parena

  • Publisher : IWA Publishing
  • Release : 2016-09-15
  • Pages : 416
  • ISBN : 1780406320
  • Language : En, Es, Fr & De
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The IWA Performance Indicator System for water services is now recognized as a worldwide reference. Since it first appearance in 2000, the system has been widely quoted, adapted and used in a large number of projects both for internal performance assessment and metric benchmarking. Water professionals have benefited from a coherent and flexible system, with precise and detailed definitions that in many cases have become a standard. The system has proven to be adaptable and it has been used in very different contexts for diverse purposes. The Performance Indicators System can be used in any organization regardless of its size, nature (public, private, etc.) or degree of complexity and development. The third edition of Performance Indicators for Water Supply Services represents a further improvement of the original manual. It contains a reviewed and consolidated version of the indicators, resulting from the real needs of water companies worldwide that were expressed during the extensive field testing of the original system. The indicators now properly cover bulk distribution and the needs of developing countries, and all definitions have been thoroughly revised. The confidence grading scheme has been simplified and the procedure to assess the results- uncertainty has been significantly enhanced. In addition to the updated contents of the original edition, a large part of the manual is now devoted to the practical application of the system. Complete with simplified step-by-step implementation procedures and case studies, the manual provides guidelines on how to adapt the IWA concepts and indicators to specific contexts and objectives. This new edition of Performance Indicators for Water Supply Services is an invaluable reference source for all those concerned with managing the performance of the water supply industry, including those in the water utilities as well as regulators, policy-makers and financial agencies.

LTE Small Cell Optimization

LTE Small Cell Optimization
3GPP Evolution to Release 13

by Harri Holma,Antti Toskala,Jussi Reunanen

  • Publisher : John Wiley & Sons
  • Release : 2016-01-19
  • Pages : 462
  • ISBN : 1118912578
  • Language : En, Es, Fr & De
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LTE network capabilities are enhanced with small cell deployment, with optimization and with new 3GPP features. LTE networks are getting high loaded which calls for more advanced optimization. Small cells have been discussed in the communications industry for many years, but their true deployment is happening now. New 3GPP features in Release 12 and 13 further push LTE network performance. This timely book addresses R&D and standardization activities on LTE small cells and network optimization, focusing on 3GPP evolution to Release 13. It covers LTE small cells from specification to products and field results; Latest 3GPP evolution to Release 13; and LTE optimization and learnings from the field.

Energy Management and Efficiency for the Process Industries

Energy Management and Efficiency for the Process Industries
A Book

by Alan P. Rossiter,Beth P. Jones

  • Publisher : John Wiley & Sons
  • Release : 2015-03-25
  • Pages : 400
  • ISBN : 111903339X
  • Language : En, Es, Fr & De
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Provides a unique overview of energy management for the process industries Provides an overall approach to energy management and places the technical issues that drive energy efficiency in context Combines the perspectives of freewheeling consultants and corporate insiders In two sections, the book provides the organizational framework (Section 1) within which the technical aspects of energy management, described in Section 2, can be most effectively executed Includes success stories from three very different companies that have achieved excellence in their energy management efforts Covers energy management, including the role of the energy manager, designing and implementing energy management programs, energy benchmarking, reporting, and energy management systems Technical topics cover efficiency improvement opportunities in a wide range of utility systems and process equipment types, as well as techniques to improve process design and operation

Architecting Cloud Computing Solutions

Architecting Cloud Computing Solutions
Build cloud strategies that align technology and economics while effectively managing risk

by Kevin L. Jackson,Scott Goessling

  • Publisher : Packt Publishing Ltd
  • Release : 2018-05-30
  • Pages : 378
  • ISBN : 1788470745
  • Language : En, Es, Fr & De
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Accelerating Business and Mission Success with Cloud Computing. Key Features A step-by-step guide that will practically guide you through implementing Cloud computing services effectively and efficiently. Learn to choose the most ideal Cloud service model, and adopt appropriate Cloud design considerations for your organization. Leverage Cloud computing methodologies to successfully develop a cost-effective Cloud environment successfully. Book Description Cloud adoption is a core component of digital transformation. Scaling the IT environment, making it resilient, and reducing costs are what organizations want. Architecting Cloud Computing Solutions presents and explains critical Cloud solution design considerations and technology decisions required to choose and deploy the right Cloud service and deployment models, based on your business and technology service requirements. This book starts with the fundamentals of cloud computing and its architectural concepts. It then walks you through Cloud service models (IaaS, PaaS, and SaaS), deployment models (public, private, community, and hybrid) and implementation options (Enterprise, MSP, and CSP) to explain and describe the key considerations and challenges organizations face during cloud migration. Later, this book delves into how to leverage DevOps, Cloud-Native, and Serverless architectures in your Cloud environment and presents industry best practices for scaling your Cloud environment. Finally, this book addresses (in depth) managing essential cloud technology service components such as data storage, security controls, and disaster recovery. By the end of this book, you will have mastered all the design considerations and operational trades required to adopt Cloud services, no matter which cloud service provider you choose. What you will learn Manage changes in the digital transformation and cloud transition process Design and build architectures that support specific business cases Design, modify, and aggregate baseline cloud architectures Familiarize yourself with cloud application security and cloud computing security threats Design and architect small, medium, and large cloud computing solutions Who this book is for If you are an IT Administrator, Cloud Architect, or a Solution Architect keen to benefit from cloud adoption for your organization, then this book is for you. Small business owners, managers, or consultants will also find this book useful. No prior knowledge of Cloud computing is needed.

Quality and the Academic Library

Quality and the Academic Library
Reviewing, Assessing and Enhancing Service Provision

by Jeremy Atkinson

  • Publisher : Chandos Publishing
  • Release : 2016-02-24
  • Pages : 336
  • ISBN : 0081001347
  • Language : En, Es, Fr & De
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Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes. All contributors adopt a critical reflection approach, reflecting on the implications, impact, and significance of the activities undertaken and the conclusions that can be drawn for future developments. The book concludes with an overall reflection on quality management and service quality in academic libraries with a final analysis of priorities for the future. Presents a holistic view of the subject, looking at reviews of academic library services, quality assurance and assessment, quality enhancement, and service quality Provides perspectives from authors with different experiences and responsibilities, including those responsible for initiating and managing quality processes in higher education Includes case studies where the authors not only describe the quality processes used, but also seek to review and reflect on their success, limitations, and the impact of their work some time after the event Seeks to be current, comprehensive, and reflective by including the results of surveys/interviews from senior librarians on quality in academic libraries

Operational Excellence

Operational Excellence
Journey to Creating Sustainable Value

by John S. Mitchell

  • Publisher : John Wiley & Sons
  • Release : 2015-02-27
  • Pages : 344
  • ISBN : 1118990145
  • Language : En, Es, Fr & De
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Provides the foundation and tools that are essential for an enterprise to bring Operational Excellence into their organizational culture; gain maximum results, benefits and value Strategies for and implementing details for enterprises at all levels of maturity from those with programs in place to those looking to improve safety, health, environment performance as well as the efficiency and effectiveness of their operations Includes topics from concept to sustainability satisfying knowledge requirements of all levels in the organization Defines program objectives; develops improvement strategies; identifies and prioritizes improvement opportunities; implements improvement plans; monitors, continuously improves and sustains results Applicable to a broad variety of operating enterprises, academic institutions and third party implementing organizations

Winning CFOs

Winning CFOs
Implementing and Applying Better Practices

by David Parmenter

  • Publisher : John Wiley & Sons
  • Release : 2011-02-16
  • Pages : 384
  • ISBN : 9781118025802
  • Language : En, Es, Fr & De
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Better practices that today's CFOs can employ to bring value and efficiency to the teams that report to them Helping corporate accountants from the CFOs to the management accountant implement better practices that will make a difference to their finance team's performance, Winning CFOs shows corporate accountants how to create permanent improvements in their organization's processes. Provides better practice solutions the author has learned from more than 4,000 finance teams worldwide A to Z guidance on how to be an effective CFO Includes templates, checklists and implementation programs for process improvement Abundance of tools to ensure implementation of better practices Tips on how to develop winning leadership traits Winning CFOs shows corporate accountants how to radically transform their contribution to their organization, enhance their job satisfaction and profile, and leave a legacy of efficiency and effectiveness in every organization for which they work.