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Quality and the Academic Library

Quality and the Academic Library
Reviewing, Assessing and Enhancing Service Provision

by Jeremy Atkinson

  • Publisher : Chandos Publishing
  • Release : 2016-02-24
  • Pages : 336
  • ISBN : 0081001347
  • Language : En, Es, Fr & De
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Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes. All contributors adopt a critical reflection approach, reflecting on the implications, impact, and significance of the activities undertaken and the conclusions that can be drawn for future developments. The book concludes with an overall reflection on quality management and service quality in academic libraries with a final analysis of priorities for the future. Presents a holistic view of the subject, looking at reviews of academic library services, quality assurance and assessment, quality enhancement, and service quality Provides perspectives from authors with different experiences and responsibilities, including those responsible for initiating and managing quality processes in higher education Includes case studies where the authors not only describe the quality processes used, but also seek to review and reflect on their success, limitations, and the impact of their work some time after the event Seeks to be current, comprehensive, and reflective by including the results of surveys/interviews from senior librarians on quality in academic libraries

Service Quality in Academic Libraries

Service Quality in Academic Libraries
A Book

by Peter Hernon,Ellen Altman

  • Publisher : Greenwood Publishing Group
  • Release : 1996
  • Pages : 187
  • ISBN : 9781567502107
  • Language : En, Es, Fr & De
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Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and performance measures. Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspective- from the viewpoint of the library user, for whom the outcome of a trip to the library has far greater relevance than the institutions' outputs. This book examines service quality, identifies its essential elements (including electronic service delivery), and discusses ways in which it can be assessed quantitatively and qualitatively. Based on a two-year research study, this book encourages every manager to consider the impact of accountability on the library's role within the larger organization. It identifies simple and practical methods by which to implement measures representing service quality and to narrow the gap between library services and customer expectations.

Assessing Service Quality

Assessing Service Quality
Satisfying the Expectations of Library Customers

by Peter Hernon,Ellen Altman

  • Publisher : American Library Association
  • Release : 2010-01
  • Pages : 206
  • ISBN : 0838910211
  • Language : En, Es, Fr & De
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If libraries are to succeed, they must see themselves in competition with other institutions and sources of information--especially the Web--and make customers feel welcome and valued. This classic book is brought fully up to date as Peter Hernon and Ellen Altman integrate the use of technology into the customer experience. They offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals, and challenge librarians to think about customer service in new ways. --from publisher description.

Leading in the New Academic Library

Leading in the New Academic Library
A Book

by Becky Albitz

  • Publisher : Libraries Unlimited
  • Release : 2017
  • Pages : 195
  • ISBN : 9781440851131
  • Language : En, Es, Fr & De
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Providing perspectives of practitioners who are early- and mid-career librarians as well as highly seasoned professionals, this book offers invaluable advice regarding leadership that will help academic librarians of all experience levels to surmount the confounding issues they face and to overcome new challenges. * Introduces academic librarians and students to key management issues and provides effective ways to address them * Demonstrates how qualities of leadership can be cultivated for career success * Provides up-to-date guidance on leadership skills as they apply in the academic library setting, skills which may not be covered in traditional textbooks for courses in library management and academic librarianship

Making a Difference

Making a Difference
Leadership and Academic Libraries

by Peter Hernon,Nancy Rossiter

  • Publisher : Libraries Unlimited
  • Release : 2007
  • Pages : 300
  • ISBN : 9781591582915
  • Language : En, Es, Fr & De
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Leadership is separate from, but integral to, management. This companion volume to The Next Library Leadership (2002) offers a deeper exploration of the leading issues and concerns of library directors today.

Measuring Quality

Measuring Quality
Performance Measurement in Libraries. 2nd revised edition

by Roswitha Poll,Peter te Boekhorst

  • Publisher : Walter de Gruyter
  • Release : 2007-01-01
  • Pages : 269
  • ISBN : 3598440286
  • Language : En, Es, Fr & De
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The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages. After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries.

Developing Academic Library Staff for Future Success

Developing Academic Library Staff for Future Success
A Book

by Margaret Oldroyd

  • Publisher : Facet Pub
  • Release : 2004
  • Pages : 184
  • ISBN : 9876543210XXX
  • Language : En, Es, Fr & De
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In a climate of rapid change, human resource management has become a key area of concern to university and college managers. This text addresses these issues in an academic library context and covers topics such as staff appraisal and development, the quality and learning frameworks, and the context of convergence.

Quality Services in Academic Libraries

Quality Services in Academic Libraries
A Book

by Felicia Etim

  • Publisher : AuthorHouse
  • Release : 2016-06-25
  • Pages : 348
  • ISBN : 1524604712
  • Language : En, Es, Fr & De
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There is great consistency throughout these articles, research projects, management schemes, and standards, in and out of librarianship. Does the repetition suggest that the lessons have not yet been learned? Rather, it may be that there is no new silver bullet or shortcut for academic libraries. Experience reveals that one may have the formal process without getting good results and vice versa; the determining factor is whether the library staff, managers, and stakeholders define certain fundamental assumptions about the nature of the enterprise. All the above have in common the following underlying components: The careful definition of goals or of some kind of criteria against which success can be assessed A focus on meeting the needs of the users, as defined by the library and the institution Leadership: a commitment from the top, conscious efforts at ensuring communication, the provision of training and resources for the process of evaluation, the active support of a process to promote shared values The involvement of all levels of staff in goal setting, evaluation, and the improvement of processes and services Integrating a process of evaluation that is continuous and adaptive, whether that process is based on the framework of TQM, strategic planning, or another model

Academic Library Cataloging Practices Benchmarks

Academic Library Cataloging Practices Benchmarks
A Book

by Primary Research Group

  • Publisher : Primary Research Group Inc
  • Release : 2008
  • Pages : 254
  • ISBN : 1574401068
  • Language : En, Es, Fr & De
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This 254 page report presents data from a survey of the cataloging practices of approximately 80 North American academic libraries. In more than 630 tables of data and related commentary from participating librarians and our analysts, the report gives a broad overview of academic library cataloging practices related to outsourcing, selection and deployment of personnel, salaries, the state of continuing education in cataloging, and much more. Survey participants also discuss how they define the catalogers¿ range of responsibilities, how they train their catalogers, how they assess cataloging quality, whether they use cataloging quotas or other measures to spur productivity, what software and other cataloging technology they use and why, and how they make outsourcing decisions and more. Data is broken out by size and type of college and for public and private colleges.Just a few of the reports many findings are presented below:¿More than 70% of the libraries in the sample say that their catalogers have salary levels that are comparable to those of public service librarians at their institutions.¿About 27.3% of the survey participants routinely use paraprofessional staff for original cataloging. Public colleges were more than three times more likely than private colleges to use paraprofessionals for original cataloging, and larger colleges were more than twice as likely as smaller ones to do so.¿41.56% of the libraries in the sample outsource authority control, obtaining new and updated authority records.¿About 15.6% of the libraries in the sample outsource the cataloging of e-journals; close to 28% of research universities do so.¿20.78% of libraries in the sample use MarcEdit or other MARC editor to preview records and globally edit to local standards prior to loading. ¿29.7% of the libraries in the sample have technical services areas that track turnaround time from Acquisitions receipt to Cataloging to shelf-ready distribution.¿About 24.7% of the libraries in the sample use paraprofessional support staff for master bibliographic record enrichment in OCLC. Most of those doing so were public colleges and offered beyond the B.A. degree.¿Authority control experience was considered a very important criterion for hiring by only 8.11% of survey participants, while a bit more than 35% considered it important. 21.62% considered authority control experience not so important as a hiring criterion.

The Academic Library and Its Users

The Academic Library and Its Users
A Book

by Peter Jordan

  • Publisher : Unknown Publisher
  • Release : 2017-12-15
  • Pages : 128
  • ISBN : 9780815399971
  • Language : En, Es, Fr & De
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The many recent changes in higher and further education mean that it is more important than ever to analyse the needs of academic library users, and both promote and provide the service they require. This constructive book, pervaded throughout by the impact of IT on the learning environment, surveys the influences on today's academic library, and explains how to increase user satisfaction through quality management. The author focuses particularly on users' behaviour in the library, the problems they cause or encounter, and how libraries cope. The book examines the varying needs of undergraduate and graduate, mature and part-time students, overseas students, franchised students, distance learners and other groups with special needs, explaining ways in which these needs can be identified and the service evaluated. One chapter is devoted to research and researchers' information demands. The particular requirements of subject communities and their consequences for academic libraries are also investigated, as well as the requirements of teaching staff and ways in which the library can work with them. The author emphasizes the importance of user education programmes and explains how to promote the library effectively with limited resources. For librarians, heads of services and senior library managers in further and higher education, and those, such as subject librarians, responsible for specific student groups, this book provides a comprehensive and realistic guide to providing and promoting a quality service. Students of librarianship and information management will gain valuable insight from this book into user analysis and improving the performance of information provision.

Coverage Evaluation of the Academic Library Survey

Coverage Evaluation of the Academic Library Survey
A Book

by Christopher C. Marston

  • Publisher : U.S. Government Printing Office
  • Release : 1999
  • Pages : 65
  • ISBN : 9876543210XXX
  • Language : En, Es, Fr & De
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An Introduction to Reference Services in Academic Libraries

An Introduction to Reference Services in Academic Libraries
A Book

by Elizabeth Connor

  • Publisher : Routledge
  • Release : 2006
  • Pages : 194
  • ISBN : 078902957X
  • Language : En, Es, Fr & De
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An introductory text on various aspects of reference services—that requires your students to think! An Introduction to Reference Services in Academic Libraries is a comprehensive textbook that presents compelling case studies and thought-provoking essays that teach the principles of reference services. Eighteen authorities from private and public academic libraries around the United States offer unique perspectives and solid information in an active learning format that requires students to think and learn. The book provides a stimulating starting point for those learning about planning, managing, and evaluating reference services. An Introduction to Reference Services in Academic Libraries is a valuable teaching resource that helps college teachers to move beyond traditional passive learning to more effective active learning. Each chapter's interest-sparking activities and questions challenge students to dynamically search out solutions to specific problems. The text takes a broad, informative—and at times amusing—look at the foundations of reference services, using the uniquely creative activities and questions to make difficult topics such as virtual reference services, relational reference, academic portfolios, and reference cost calculators easy to learn. The book is thoroughly referenced, and many chapters include charts and special activities to help spark student engagement in the learning process. Over thirty tables and figures make complex information easy to access and understand. An Introduction to Reference Services in Academic Libraries includes discussions on: virtual information literacy tutorials the minimal and maximal models of reference functions—and the smooth transition to the triage model marketing strategies to attract male faculty the reference desk as impediment to accessibility relational reference virtual reference—including instant messaging and software issues guidance, assistance, and instruction of students reference assistance, outreach, and instructions maintaining high quality service—while maximizing the time of reference librarians collection development policies evaluating reference costs diversity librarians ranking on level with faculty positions the importance—and development—of teaching portfolios unusual library patrons and more! An Introduction to Reference Services in Academic Libraries is a stimulating teaching resource that is perfect for library school students, entry-level academic librarians, library support staff, mid-career librarians new to academic libraries, and library school faculty.

Academic Librarians and Cataloging Networks

Academic Librarians and Cataloging Networks
Visibility, Quality Control, and Professional Status

by Ruth Hafter

  • Publisher : Praeger
  • Release : 1986
  • Pages : 153
  • ISBN : 9876543210XXX
  • Language : En, Es, Fr & De
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Hafter examines the increasingly accepted assumption that the development of a huge online catalog, accessible by telecommunications to all member institutions, will only result in a vast saving of catalogers' time without the dilution of quality inherent in most mass production activities. She describes comparative changes in actual library and network practice and shows how the new realities of library performance, standards, and evaluation practice have impacted prevailing theories and beliefs about the work of library and information professional and their management of technological change. Her research is based on sixty-eight in-depth interviews with affected catalogers, administrators, and network personnel at six West Coast academic libraries.

Improving the Quality of Library Services for Students with Disabilities

Improving the Quality of Library Services for Students with Disabilities
A Book

by Philip Calvert

  • Publisher : Libraries Unlimited
  • Release : 2006
  • Pages : 232
  • ISBN : 9781591583004
  • Language : En, Es, Fr & De
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Approximately ten percent of the U.S. student population (undergraduate and graduate) has a disability; and few if any libraries have failed to comply, at least in part, with federal regulations. But have they stopped to think whether the services they offer actually fit the bill?

Reviewing the Academic Library

Reviewing the Academic Library
A Guide to Self-study and External Review

by Eleanor Mitchell,Peggy Seiden

  • Publisher : Association of College & Research Libraries
  • Release : 2015
  • Pages : 334
  • ISBN : 9780838987834
  • Language : En, Es, Fr & De
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"At core a practical handbook for the self-study and review process, this publication will ground these activities in an understanding of the changing roles of academic libraries in the higher education and information environment. Beyond its use as a manual for cyclical reviews, this volume will underscore the need for libraries to engage in a continuous process of assessment and to demonstrate clear and concrete evidence of value. From the numerous assessment methodologies and approaches discussed to the chapters that challenge those very approaches and methods, the book provides concrete and useful information and raises key questions and provocative caveats about the review process"--

Reimagining the Academic Library

Reimagining the Academic Library
A Book

by David W. Lewis

  • Publisher : Rowman & Littlefield
  • Release : 2016-05-04
  • Pages : 192
  • ISBN : 1442263385
  • Language : En, Es, Fr & De
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Academic libraries are in the midst of significant disruption. Academic librarians and university administrators know they need to change, but are not sure how. Bits and pieces of what needs to happen are clear, but the whole picture is hard to grasp. Reimagining the Academic Library paints a simple straightforward picture of the changes affecting academic libraries and what academic librarians need to do to respond to the changes would help to guide future library practice. The aim is to explain where academic libraries need to go and how to get there in a book that can be read in a weekend. David Lewis provides a readable survey of the current state of academic library practice and proposes where academic libraries need to go in the future to provide value to their campuses. His primary focus is on collections as this is the area with the greatest opportunity for change and is the driver of most library cost. Lewis provides an accessible framework for thinking about how library practice needs to adjust in the digital environment. The book will be useful not only to academic librarians, but also for librarians to share with presidents and provosts who a concise source for understanding where and how to focus their expenditures on libraries.

Developing Digital Scholarship

Developing Digital Scholarship
Emerging practices in academic libraries

by Alison Mackenzie,Lindsey Martin

  • Publisher : Facet Publishing
  • Release : 2016-10-17
  • Pages : 208
  • ISBN : 1783301104
  • Language : En, Es, Fr & De
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This book provides strategic insights drawn from librarians who are meeting the challenge of digital scholarship, utilizing the latest technologies and creating new knowledge in partnership with researchers, scholars, colleagues and students. The impact of digital on libraries has extended far beyond its transformation of content, to the development of services, the extension and enhancement of access to research and to teaching and learning systems. As a result,the fluidity of the digital environment can often be at odds with the more systematic approaches to development traditionally taken by academic libraries, which has also led to a new generation of roles and shifting responsibilities with staff training and development often playing ‘catch-up’. One of the key challenges to emerge is how best to demonstrate expertise in digital scholarship which draws on the specialist technical knowledge of the profession and maintains and grows its relevance for staff, students and researchers. This edited collection spans a wide range of contrasting perspectives, contexts, insights and case studies, which explore the relationships between digital scholarship, contemporary academic libraries and professional practice. The book demonstrates that there are opportunities to be bold, remodel, trial new approaches and reposition the library as a key partner in the process of digital scholarship. Content covered includes: • the impact of digital scholarship on organizational strategies • an insight into new services and roles, partnerships and collaborations • case studies exploring new technologies to support research and development • new approaches to service delivery • re-visioning of space, physical and virtual.

Academic Librarianship

Academic Librarianship
A Book

by G. Edward Evans,Stacey Greenwell

  • Publisher : American Library Association
  • Release : 2018-01-16
  • Pages : 304
  • ISBN : 0838916686
  • Language : En, Es, Fr & De
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This updated edition enables readers to understand how academic libraries deliver information, offer services, and provide learning spaces in new ways to better meet the needs of today's students, faculty, and other communities of academic library users.

Managing Academic Libraries

Managing Academic Libraries
Principles and Practice

by Susan Higgins

  • Publisher : Elsevier
  • Release : 2016-10-11
  • Pages : 110
  • ISBN : 1780633114
  • Language : En, Es, Fr & De
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Managing Academic Libraries: Principles and Practice is aimed at professionals within the Library and Information Services (LIS) who are interested in learning more about the management of academic libraries. Written against a backdrop made up of the changes that digital technology has brought to academic libraries, this book uncovers how the library has changed its meaning from a physical to virtual icon and its effect on culture. The book aims to provide managers and students of LIS at all levels with the necessary management principles and practices needed to respond proactively to diverse audiences, while also keeping a focus on the purposes of higher education. In addition, readers will find an examination of various aspects of library management and reviews on key management techniques that can be used for successful interpretation and implementation of academic library mission statements. Provides tactics on how to manage the centrality of learning and reading in academic libraries Includes best practices on managing a learning organization Covers proactive management principles and practices that are needed to respond to diverse audiences

Collection Evaluation in Academic Libraries

Collection Evaluation in Academic Libraries
A Literature Guide and Annotated Bibliography

by Thomas E. Nisonger

  • Publisher : Libraries Unlimited
  • Release : 1992
  • Pages : 271
  • ISBN : 9780872879256
  • Language : En, Es, Fr & De
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Detailed annotations (100-150 words) on some 500 items focus on articles, books, and book chapters published from 1980 through 1991 and important classic items published prior to 1980. With both scholarly/theoretical and practical how-to perspectives, the book covers material concerning research, university, college, community college, and special libraries. Major chapters discuss an overview of the collection evaluation process, methods and methodology, use studies, availability studies, the RLG Conspectus, serials evaluation (including serials review case studies), citation analysis (including structure of disciplines), journal ranking, standards, and application of automation to the collection evaluation process. The book will be useful to academic library practitioners, students, teachers, and researchers in library and information science education.