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The Toyota Way

The Toyota Way
14 Management Principles from the World's Greatest Manufacturer

by Jeffrey K. Liker

  • Publisher : McGraw Hill Professional
  • Release : 2003-12-22
  • Pages : 350
  • ISBN : 9780071435635
  • Language : En, Es, Fr & De
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How to speed up business processes, improve quality, and cut costs in any industry In factories around the world, Toyota consistently makes the highest-quality cars with the fewest defects of any competing manufacturer, while using fewer man-hours, less on-hand inventory, and half the floor space of its competitors. The Toyota Way is the first book for a general audience that explains the management principles and business philosophy behind Toyota's worldwide reputation for quality and reliability. Complete with profiles of organizations that have successfully adopted Toyota's principles, this book shows managers in every industry how to improve business processes by: Eliminating wasted time and resources Building quality into workplace systems Finding low-cost but reliable alternatives to expensive new technology Producing in small quantities Turning every employee into a qualitycontrol inspector

The Toyota Way, Second Edition: 14 Management Principles from the World's Greatest Manufacturer

The Toyota Way, Second Edition: 14 Management Principles from the World's Greatest Manufacturer
A Book

by Jeffrey K. Liker

  • Publisher : McGraw Hill Professional
  • Release : 2020-10-27
  • Pages : 352
  • ISBN : 1260468526
  • Language : En, Es, Fr & De
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The bestselling guide to Toyota’s legendary philosophy and production system—updated with important new frameworks for driving innovation and quality in your business One of the most impactful business guides published in the 21st Century, The Toyota Way played an outsized role in launching the continuous-improvement movement that continues unabated today. Multiple Shingo Award-winning management and operations expert Jeffrey K. Liker provides a deep dive into Toyota’s world-changing processes, showing how you can learn from it to develop your own improvement program that fits your conditions. Thanks in large part to this book, managers across the globe are creating workforces and systems that produce the highest-quality products and services, establish and retain customer loyalty, and drive business profitability and sustainability. Now, Liker has thoroughly updated his classic guide to include: Completely revised data and updated information about Toyota’s approach to competitiveness in the new world of mobility and smart technology Illustrative examples from manufacturing and service organizations that have learned and improved from the Toyota Way A fresh approach to leadership models The brain science and skills for learning to think scientifically How Toyota applies Hoshin Kanri, a planning process that aligns objectives at all levels and marries them to business strategy Organized into thematic sections covering the various aspects of the Toyota Way—including Philosophy, Processes, People, and Problem Solving—this unparalleled guide details the 14 key principles for building the foundation of a powerful improvement system and managing it for ultimate competitive advantage. With The Toyota Way, you have an inspiration and a model of how to set a direction, continuously improve and learn at all levels, continually "flow" value to satisfy customers, improve your leadership, and get quality right the first time.

The Toyota Way to Continuous Improvement: Linking Strategy and Operational Excellence to Achieve Superior Performance

The Toyota Way to Continuous Improvement: Linking Strategy and Operational Excellence to Achieve Superior Performance
A Book

by Jeffrey K. Liker,James K. Franz

  • Publisher : McGraw Hill Professional
  • Release : 2011-04-15
  • Pages : 448
  • ISBN : 9780071762151
  • Language : En, Es, Fr & De
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Building upon the international bestselling Toyota Way series of books by Jeffrey Liker, The Toyota Way to Continuous Improvement looks critically at lean deployments and identifies the root causes of why most of them fail. The book is organized into three major sections outlining: Why it is critical to go beyond implementing lean tools and, instead, build a culture of continuous improvement that connects operational excellence to business strategy Case studies from seven unique industries written from the perspective of the sensei (teacher) who led the lean transformation Lessons about transforming your own vision of an ideal organization into reality Section One: Using the Plan-Do-Check-Adjust (PDCA) methodology, Liker and Franz contrast true PDCA thinking to that of the popular, superficial approach of copying "lean solutions." They describe the importance of developing people and show how the Toyota Way principles support and drive continuous improvement. Explaining how lean systems and processes start with a purpose that provides a true north direction for all activities, they wrap up this section by examining the glaring differences between building a system of people, processes, and problem- solving that is truly lean versus that of simply trying to "lean out" a process. Section Two: This section brings together seven case studies as told by the sensei who led the transformation efforts. The companies range from traditional manufacturers, overhaul and maintenance of submarines, nuclear fuel rod production, health care providers, pathology labs, and product development. Each of these industries is different but the approaches used were remarkably similar. Section Three: Beginning with a composite story describing a company in its early days of lean implementation, this section describes what went right and wrong during the initial implementation efforts. The authors bring to light some of the difficulties the sensei faces, such as bureaucracies, closed-minded mechanical thinking, and the challenges of developing lean coaches who can facilitate real change. They address the question: Which is better, slow and deep organic deployment or fast and broad mechanistic deployment? The answer may surprise you. The book ends with a discussion on how to make continuous improvement a way of life at your company and the role of leadership in any lean transformation. The Toyota Way to Continuous Improvement is required reading for anyone seeking to transcend his or her tools-based approach and truly embrace a culture of continuous improvement.

Summary of Jeffrey K. Liker’s The Toyota Way to Lean Leadership by Milkyway Media

Summary of Jeffrey K. Liker’s The Toyota Way to Lean Leadership by Milkyway Media
A Book

by Milkyway Media

  • Publisher : Milkyway Media
  • Release : 2020-03-31
  • Pages : 30
  • ISBN : 9876543210XXX
  • Language : En, Es, Fr & De
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Among company cultures, Toyota’s is legendary. The company is known for training highly effective leaders who are able to quickly solve problems while still following the corporation’s guiding principles… Purchase this in-depth summary to learn more.

The Toyota Way of Dantotsu Radical Quality Improvement

The Toyota Way of Dantotsu Radical Quality Improvement
A Book

by Sadao Nomura

  • Publisher : CRC Press
  • Release : 2021-06-11
  • Pages : 286
  • ISBN : 1000416623
  • Language : En, Es, Fr & De
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In this book, author Sadao Nomura taps into his decades of experience leading and advising Toyota operations in a wide variety of operations to tell the story of radical improvement at Toyota Logistics & Forklift (TL&F). This book tells in great detail what the author did with TL&F, how they did it, and the dramatic results that ensued. TL&F has long been a global leader in its industry. TL&F is part of Toyota Industries Corporation, which was founded by Toyota Group founder Sakichi Toyoda almost 100 years ago. Sakichi Toyoda is legendary in the Lean community as the originator of the all-important "JIDOKA" pillar of TPS, which ensures 1) built-in quality and 2) respect for people through ensuring that technology works for people rather than the other way around. Although TL&F seemed to be performing well, insiders knew that, as the founding company of the Toyota group, it needed to do better, especially in the quality performance of its global subsidiary operations. But improvement would not be easy in a company that already prided itself in its history as an exemplar in providing highest quality products and services. In 2006, TL&F requested assistance from Sadao Nomura. The initial request was for Mr. Nomura to support quality improvement in three global operations that had become part of TL&F through acquisition: US, Sweden, and France. Improvement was expected at these affiliates, but the dramatic nature of the improvement was not. Further, the improvement activities were so powerful that they were also instituted at the parent operations in Japan. Over a period of almost ten years, the company with the name most associated with product quality experienced quality improvement unparalleled in its history. "Dantotsu" means "extreme," "radical," or "unparalleled."

Summary of Jeffrey K. Liker’s The Toyota Way by Milkyway Media

Summary of Jeffrey K. Liker’s The Toyota Way by Milkyway Media
A Book

by Milkyway Media

  • Publisher : Milkyway Media
  • Release : 2019-08-06
  • Pages : 33
  • ISBN : 9876543210XXX
  • Language : En, Es, Fr & De
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In The Toyota Way: 14 Management Principles From the World’s Greatest Manufacturer (2003), engineering professor Jeffrey K. Liker explains how businesses can improve operations by adopting Toyota’s underlying ideologies. Since the Japanese company’s founding in the 1930s, Toyota has dedicated itself to continually improving both its products and processes... Purchase this in-depth summary to learn more.

SUMMARY - The Toyota Way: 14 Management Principles From The World’s Greatest Manufacturer By Jeffrey Liker

SUMMARY - The Toyota Way: 14 Management Principles From The World’s Greatest Manufacturer By Jeffrey Liker
A Book

by Shortcut Edition

  • Publisher : Shortcut Edition
  • Release : 2021-06-02
  • Pages : 35
  • ISBN : 9876543210XXX
  • Language : En, Es, Fr & De
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* Our summary is short, simple and pragmatic. It allows you to have the essential ideas of a big book in less than 30 minutes. By reading this summary, you will discover how Toyota became a world leader in the automotive industry and the lessons your own company can learn from it. You will also discover that : Toyota's success is based, first and foremost, on a long-term philosophy and vision; To succeed, Toyota relies on its human capital; By avoiding inventory, Toyota significantly increases its productivity; It is the problems and anomalies that allow Toyota to constantly progress; The Toyota model can be adapted to any company, whether industrial or service. Toyota, the most profitable manufacturer in the automotive industry defies the laws of the industry. The company offers reliable and affordable cars without sacrificing quality, wages or even environmental standards. This is true no matter where it sets up its plants, including in France or the United States, where labor costs are not particularly cheap. The secret lies in Toyota's philosophy, which in practice translates into a Lean production system, the Toyota Production System (TPS). *Buy now the summary of this book for the modest price of a cup of coffee!

The Toyota Way Fieldbook

The Toyota Way Fieldbook
A Book

by Jeffrey K. Liker,David Meier

  • Publisher : McGraw Hill Professional
  • Release : 2005-10-19
  • Pages : 288
  • ISBN : 0071502114
  • Language : En, Es, Fr & De
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The Toyota Way Fieldbook is a companion to the international bestseller The Toyota Way. The Toyota Way Fieldbook builds on the philosophical aspects of Toyota's operating systems by detailing the concepts and providing practical examples for application that leaders need to bring Toyota's success-proven practices to life in any organization. The Toyota Way Fieldbook will help other companies learn from Toyota and develop systems that fit their unique cultures. The book begins with a review of the principles of the Toyota Way through the 4Ps model-Philosophy, Processes, People and Partners, and Problem Solving. Readers looking to learn from Toyota's lean systems will be provided with the inside knowledge they need to Define the companies purpose and develop a long-term philosophy Create value streams with connected flow, standardized work, and level production Build a culture to stop and fix problems Develop leaders who promote and support the system Find and develop exceptional people and partners Learn the meaning of true root cause problem solving Lead the change process and transform the total enterprise The depth of detail provided draws on the authors combined experience of coaching and supporting companies in lean transformation. Toyota experts at the Georgetown, Kentucky plant, formally trained David Meier in TPS. Combined with Jeff Liker's extensive study of Toyota and his insightful knowledge the authors have developed unique models and ideas to explain the true philosophies and principles of the Toyota Production System.

Toyota Culture: The Heart and Soul of the Toyota Way

Toyota Culture: The Heart and Soul of the Toyota Way
A Book

by Jeffrey K. Liker,Michael Hoseus

  • Publisher : McGraw Hill Professional
  • Release : 2008-01-10
  • Pages : 288
  • ISBN : 0071712577
  • Language : En, Es, Fr & De
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Winner of the Shingo Prize for Research and Professional Publication, 2009 The international bestseller The Toyota Way explained the company's success by introducing a revolutionary 4P model for organizational excellence-Philosophy, People, Process, and Problem Solving. Now, in Toyota Culture, preeminent Toyota authorities Jeffrey Liker and Michael Hoseus reveal how Toyota selects, develops, and motivates its people to become committed to building high-quality products-and how you can do the same for your company. Toyota Culture examines the “human systems” that Toyota has put in place to instill its founding principles of trust, mutual prosperity, and excellence in its plants, dealerships, and offices around the world. Beginning with a look at the evolution of the Toyota culture and why its people are the heart and soul of the Toyota Way, the authors explain the company's four-stage process for building and keeping quality people: Attract, Develop, Engage, and Inspire. Drawing upon numerous examples from Liker's decades of research as well as Hoseus' insider access as a Toyota manager, Toyota Culture gives you the tools you need to: Find competent, able, and willing employees Start training and socializing your people as you hire them Establish and communicate key business performance indicators at every level of your organization Train your people to solve problems and continuously improve processes in their daily work Develop leaders who live and teach your company's philosophy Reward top performance-and offer help to those who are struggling Fascinating vignettes of Toyota's innovative culture highlight the nuances of translating and recreating a people-centric culture in factories and offices across the globe. These exclusive, behind-the-scenes details are just what your company needs to successfully learn from The Toyota Culture.

The Modern Theory of the Toyota Production System

The Modern Theory of the Toyota Production System
A Systems Inquiry of the World’s Most Emulated and Profitable Management System

by Phillip Marksberry

  • Publisher : CRC Press
  • Release : 2012-11-27
  • Pages : 451
  • ISBN : 1466556757
  • Language : En, Es, Fr & De
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Numerous books have been written about Toyota's approach to workplace improvement; however, most describe Toyota's practices as case studies or stories. Designed to aid in the implementation of Lean manufacturing, The Modern Theory of the Toyota Production System: A Systems Inquiry of the World’s Most Emulated and Profitable Management System explains that your organization already has what it takes to succeed with TPS and what’s probably missing is balance. Bridging the gap between implementation and theory, this text is the first of its kind to use systems theory to study how the pieces of the Toyota Production System (TPS) work together to achieve this much needed balance. Lean practitioners will learn how to use system theory to improve overall decision making when applying Lean or Toyota-like management systems. Explaining that the glue that holds the pieces of TPS together is just as important as the pieces themselves, the book provides you with invaluable guidance in the implementation of Lean manufacturing from a management perspective. It outlines a blueprint to help you develop a clear understanding of how the pieces of TPS need to come together so you can achieve something greater than what’s possible with the individual pieces.

The Toyota Way to Service Excellence: Lean Transformation in Service Organizations

The Toyota Way to Service Excellence: Lean Transformation in Service Organizations
Lean Transformation in Service Organizations

by Jeffrey K. Liker,Karyn Ross

  • Publisher : McGraw Hill Professional
  • Release : 2016-09-23
  • Pages : 304
  • ISBN : 1259641112
  • Language : En, Es, Fr & De
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The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results—The Toyota Way. A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, you’ll learn how take advantage of all Lean has to offer. With this book as your guide, you’ll gain a clear understanding of Lean and discover the principles, practices and tools needed to develop people and processes that surprise and delight each of your customers. These ground-tested techniques are designed to help you make continuous improvements in your services, streamline your operations, and add ever-increasing value to your customers. Fascinating case studies of Lean-driven success in a range of service industries, including healthcare, insurance, financial services, and telecommunications, illustrate that Lean principles and practices work as well in services as they do in manufacturing. Drawn from original research and real-world examples, The Toyota Way to Service Excellence will help you make the leap to Lean.

The Toyota Way - Management Principles and Fieldbook (EBOOK BUNDLE)

The Toyota Way - Management Principles and Fieldbook (EBOOK BUNDLE)
A Book

by Jeffrey K. Liker

  • Publisher : McGraw-Hill Professional
  • Release : 2011-11-18
  • Pages : 350
  • ISBN : 0071796509
  • Language : En, Es, Fr & De
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Transform your company the Toyota way! Two essential guides streamlined into a SINGLE EBOOK PACKAGE Toyota. The name says it all: Innovation. Efficiency. Quality. Excellence. The Toyota Way—Management Principles and Fieldbook explains how the legendary automaker consistently achieves the highest levels of manufacturing and business success—and how you can achieve similar results with your own organization, regardless of your industry. Discover Toyota’s methods then learn how to put them to practical use with these groundbreaking books: The Toyota Way—INTERNATIONAL BESTSELLER! The Toyota Way reveals the management principles behind Toyota's worldwide reputation for quality and reliability. Dr. Jeffrey Liker, the global expert on Toyota's Lean methods, explains how you can implement the company’s principles to: Double or triple the speed of any business process Build quality into workplace systems Eliminate the huge costs of hidden waste Turn every employee into a quality-control inspector Dramatically improve your products and services The Toyota Way Fieldbook Written as a companion volume to The Toyota Way, this hands-on guide takes the lessons of Toyota to the next level. Liker teams up with Toyota veteran David Meier to provide the diagnostic tools, worksheets, and exercises you need to craft the most effective approach for your organization. Learn how to: Develop leaders that “live” your system Transform your company into a true lean learning organization Create a culture of continuous improvement and innovation Meet all the needs of your customers Position your company for long-term success

Toyota Culture: The Heart and Soul of the Toyota Way

Toyota Culture: The Heart and Soul of the Toyota Way
A Book

by Jeffrey K. Liker,Michael Hoseus,Center for Quality People and Organizations

  • Publisher : McGraw Hill Professional
  • Release : 2008
  • Pages : 562
  • ISBN : 0071492178
  • Language : En, Es, Fr & De
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Goes behind the scenes to reveal the four key management principles for organizational excellence--Philosophy, People, Problem Solving, and Process--that have become the cornerstone of Toyota's successful business model and reveals how Toyota maintains a culture that insures consistent innovation, growth, profitability, and mutual prosperity.

A Study of the Toyota Production System

A Study of the Toyota Production System
From an Industrial Engineering Viewpoint

by Andrew P. Dillon

  • Publisher : Routledge
  • Release : 2019-05-20
  • Pages : 304
  • ISBN : 1351469398
  • Language : En, Es, Fr & De
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This is the "green book" that started it all -- the first book in English on JIT, written from the engineer's viewpoint. When Omark Industries bought 500 copies and studied it companywide, Omark became the American pioneer in JIT.Here is Dr. Shingo's classic industrial engineering rationale for the priority of process-based over operational improvements in manufacturing. He explains the basic mechanisms of the Toyota production system, examines production as a functional network of processes and operations, and then discusses the mechanism necessary to make JIT possible in any manufacturing plant. Provides original source material on Just-ln-Time Demonstrates new ways to think about profit, inventory, waste, and productivity Explains the principles of leveling, standard work procedures, multi-machine handling, supplier relations, and much more If you are a serious student of manufacturing, you will benefit greatly from reading this primary resource on the powerful fundamentals of JIT.

The Toyota Way to Lean Leadership: Achieving and Sustaining Excellence Through Leadership Development

The Toyota Way to Lean Leadership: Achieving and Sustaining Excellence Through Leadership Development
A Book

by Jeffrey Liker,Gary L. Convis

  • Publisher : McGraw Hill Professional
  • Release : 2011-11-07
  • Pages : 280
  • ISBN : 0071780785
  • Language : En, Es, Fr & De
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From the bestselling author of "The Toyota Way," the missing link to sustainable lean successa four-step leadership model that aligns company culture with lean processes

Inside the Mind of Toyota

Inside the Mind of Toyota
Management Principles for Enduring Growth

by Satoshi Hino

  • Publisher : CRC Press
  • Release : 2005-11-28
  • Pages : 352
  • ISBN : 9781563273001
  • Language : En, Es, Fr & De
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Winner of a Shingo Research and Professional Publication Award Toyota's sustained growth attracts the attention of economists and industrialists around the world eager to learn the secrets of Toyota's lasting success. In Inside the Mind of Toyota: Management Principles for Enduring Growth, Satoshi Hino examines the source of Toyota's strength: the fundamental thinking and management structures that lie beneath the creation of its famed Toyota Production System. From the perspective of a professional with 30 years experience in the auto industry, Hino presents a fresh and detailed analysis of Toyota's essential management system, from its very beginnings into the 21st century. The ultimate goal is not simply to mimic Toyota's formula, but to learn from it and, in doing so, surpass it. From the Translator's Foreword: Unlike most Toyota watchers, Hino urges us to set our sights not on replicating Toyota's success, but on surpassing it. This point is crucial, because it moves our attention away from slavish imitation of what is visible on the surface and challenges us to tap into deeper and more powerful mechanisms of excellence. This is not a cookbook and it is not 'Toyota Lite.' It deserves serious study, application and experimentation. Learn how Toyota thinks, Hino is telling us. Learn Toyota's strengths, make them your own and then exceed them. —Andrew Dillon,September

The Toyota Way

The Toyota Way
A Book

by Liker

  • Publisher : Tata McGraw-Hill Education
  • Release : 2004-03-01
  • Pages : 69
  • ISBN : 9780070587472
  • Language : En, Es, Fr & De
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The Toyota Way, explain's Toyota's unique approach to Lean--the 14 management principles and philosophy that drive Toyota's quality and efficiency-obsessed culture. You'll gain valuable insights that can be applied to any organization and any business process, whether in services or manufacturing. Professor Jeffrey Liker has been studying Toyota for twenty years, and was given unprecedented access to Toyota executives, employees and factories, both in Japan and the United States, for this landmark work. The book is full of examples of the 14 fundamental principles at work in the Toyota culture, and how these principles create a culture of continuous learning and improvement. You'll discover how the right combination of long-term philosophy, process, people, and problem solving can transform your organization into a Lean, learning enterprise--the Toyota Way.

Corporate Culture

Corporate Culture
Getting It Right

by Naomi Stanford

  • Publisher : John Wiley & Sons
  • Release : 2010-11-02
  • Pages : 273
  • ISBN : 0470932198
  • Language : En, Es, Fr & De
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"Published in Great Britain and the rest of the world by Profile Books Ltd" -- T.p. verso.

The Toyota Template

The Toyota Template
The Plan for Just-In-Time and Culture Change Beyond Lean Tools

by Phillip Ledbetter

  • Publisher : CRC Press
  • Release : 2018-01-12
  • Pages : 100
  • ISBN : 1351263714
  • Language : En, Es, Fr & De
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Much has been written about Toyota over the last 30 years focusing on both its products (superior vehicles), and its operational excellence based on its Toyota Production System (TPS). The Toyota Template details the critical concepts and methods that Taiichi Ohno implemented in developing the Toyota Production System. This book is different, however, regarding the parallels it draws between Toyota’s pre-TPS condition and companies today who are attempting to become more efficient and Lean. In view of efficiency, excellence, culture, and general "Leanness," many organizations are in the same position as Toyota prior to implementing what was once called the "Ohno System." The building of TPS, with the goal to eliminate waste, evolved as problems were encountered and solutions put in place. A wonderful byproduct of these years of work was the growth of a problem-solving culture throughout Toyota that is unique in the business world. Currently, the Toyota Production System is well established. Though constantly improving, the historical picture is visible. The question many have tried to answer for their own companies is "how can they achieve world class efficiency?" The Toyota Template answers this question. This book: Explains the critically important elements of the Toyota Production System. Analyzes the sequence of implementation as the system developed. Places these elements in a logical order of implementation based on the history and current knowledge. In addition, it addresses the effect of each element on the culture. The author was prompted to write this book because of his personal observations of the failure of most attempts to develop Lean systems. What makes Toyota stand out is not any of the individual elements – It is crucially important to have all the elements together as a system. Most attempts have been focused on bits and pieces of the elements, or the tools. The Toyota Template is about the relevance of the Toyota Production System to "any type of business" today. It is not an all-inclusive explanation of every aspect of TPS. Rather, this book succinctly identifies the key elements, places them in a logical, sequential order of implementation, and explains how each contributed to the formation of the Toyota culture.

Toyota Talent

Toyota Talent
Developing Your People the Toyota Way

by Jeffrey K. Liker,David Meier

  • Publisher : McGraw Hill Professional
  • Release : 2007-04-22
  • Pages : 240
  • ISBN : 9780071509947
  • Language : En, Es, Fr & De
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Toyota doesn't just produce cars; it produces talented people. In the international bestseller, The Toyota Way, Jeffrey Liker explained Toyota's remarkable success through a 4P model for excellence-Philosophy, People, Problem Solving, and Process. Liker, with coauthor David Meier, provided deeper insight into the practical application of the principles in The Toyota Way Fieldbook. Now, these authorities on Toyota reveal how you can develop talented people and achieve incredible results in your company. Toyota Talent walks you through the rigorous methodology used by this global powerhouse to grow high-performing individuals from within. Beginning with a review of Toyota's landmark approach to developing people, the authors illustrate the critical importance of creating a learning and teaching culture in your organization. They provide specific examples necessary to train employees in all areas-from the shop floor to engineering to staff members in service organizations-and show you how to support and encourage every individual to reach his or her top potential. Toyota Talent provides you with the inside knowledge you need to Identify your development needs and create a training plan Understand the various types of work and how to break complicated jobs into teachable skills Set behavioral expectations by properly preparing your workplace Recognize and develop potential trainers within your workforce Effectively educate nonmanufacturing employees and members of the staff Develop internal Lean Manufacturing experts Guiding you with expert tips and training aids, as well as real-world examples drawn from the authors' two decades of research and field work, Liker and Meier show you how to get the most out of people who live and breathe your company's philosophy-and who work together toward a common goal.