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The Truth About Employee Engagement

The Truth About Employee Engagement
A Fable About Addressing the Three Root Causes of Job Misery

by Patrick M. Lencioni

  • Publisher : John Wiley & Sons
  • Release : 2015-11-16
  • Pages : 272
  • ISBN : 111923798X
  • Language : En, Es, Fr & De
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The Truth About Employee Engagement was originally published as The Three Signs of a Miserable Job. A bestselling author and business guru tells how to improve job satisfaction and performance. In his sixth fable, bestselling author Patrick Lencioni takes on a topic that almost everyone can relate to: job misery. Millions of workers, even those who have carefully chosen careers based on true passions and interests, dread going to work, suffering each day as they trudge to jobs that make them cynical, weary, and frustrated. It is a simple fact of business life that any job, from investment banker to dishwasher, can become miserable. Through the story of a CEO turned pizzeria manager, Lencioni reveals the three elements that make work miserable -- irrelevance, immeasurability, and anonymity -- and gives managers and their employees the keys to make any job more engaging. As with all of Lencioni’s books, this one is filled with actionable advice you can put into effect immediately. In addition to the fable, the book includes a detailed model examining the three root causes of job misery and how they can be remedied. It covers the benefits of managing for job engagement within organizations -- increased productivity, greater retention, and competitive advantage -- and offers examples of how managers can use the applications in the book to deal with specific jobs and situations. Patrick Lencioni is President of The Table Group, a management consulting firm specializing in executive team development and organizational health. As a consultant and keynote speaker, he has worked with thousands of senior executives and executive teams in organizations ranging from Fortune 500 companies to high-tech startups to universities and nonprofits. His clients include. AT&T, Direct TV, JCPenney, Microsoft, Nestle, Northwestern Mutual, Southwest Airlines and St. Jude Chilren’s Research Hospital. Lencioni is the author of ten bestselling books, including The Five Dysfunctions of a Team and The Advantage. He previously worked for Oracle, Sybase, and the management consulting firm Bain & Company.

Managing for Employee Engagement

Managing for Employee Engagement
A Workshop Based on The Three Signs of a Miserable Job Deluxe Facilitator's Guide Set

by Patrick M. Lencioni

  • Publisher : Pfeiffer
  • Release : 2011-04-18
  • Pages : 513
  • ISBN : 9780470927069
  • Language : En, Es, Fr & De
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Discover how you can make your employees more fulfilled—and more successful—in their jobs It is a simple fact of business life that any job, from investment banker to dishwasher, can become miserable—and that even the most well-meaning manager can miss the causes. According to Patrick Lencioni, three underlying factors make a job miserable—anonymity, irrelevance, and immeasurement. Based on Lencioni's Three Signs of a Miserable Job model, the Managing for Employee Engagement Workshop will help managers understand the root causes of job misery and provides action items to develop an engaged workforce. In this workshop, managers will: Examine the Three Signs of a Miserable Job model and explore the effects of job misery on employees, managers, and organizations Use the feedback from a 180-degree assessment to identify your behaviors which may contribute to employee misery Learn simple yet powerful techniques for making your employees' jobs more fulfilling and more productive This deluxe guide provides facilitators and trainers with everything needed to create a high-impact half-day or one-day workshop for managers on the topic of employee engagement. This comprehensive deluxe workshop package includes: Detailed instructions for preparing, delivering and following up a workshop A script for a half-day or one-day workshop Stories that highlight key aspects of the model Flash Drive with slides, sample agendas, video clips and other helpful tools. Frequently asked questions A poster illustrating the Three Signs model Sample Self-Assessment Three Signs DVD Presentation Three Signs of a Miserable Job book Sample Participant Workbook* *A Participant Workbook is required for all workshop attendees.

The Truth About Employee Engagement

The Truth About Employee Engagement
A Fable About Addressing the Three Root Causes of Job Misery

by Patrick Lencioni

  • Publisher : Unknown Publisher
  • Release : 2007
  • Pages : 329
  • ISBN : 9876543210XXX
  • Language : En, Es, Fr & De
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Through the story of a CEO turned pizzeria manager, this book is filled with actionable advice which reveals the three elements that make work miserable, and gives managers and their employees the keys to make any job more engaging. --

The Truth About Employee Engagement

The Truth About Employee Engagement
A Fable About Addressing the Three Root Causes of Job Misery

by Patrick M. Lencioni

  • Publisher : John Wiley & Sons
  • Release : 2015-11-04
  • Pages : 272
  • ISBN : 1119238420
  • Language : En, Es, Fr & De
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The Truth About Employee Engagement was originally published as The Three Signs of a Miserable Job. A bestselling author and business guru tells how to improve job satisfaction and performance. In his sixth fable, bestselling author Patrick Lencioni takes on a topic that almost everyone can relate to: job misery. Millions of workers, even those who have carefully chosen careers based on true passions and interests, dread going to work, suffering each day as they trudge to jobs that make them cynical, weary, and frustrated. It is a simple fact of business life that any job, from investment banker to dishwasher, can become miserable. Through the story of a CEO turned pizzeria manager, Lencioni reveals the three elements that make work miserable -- irrelevance, immeasurability, and anonymity -- and gives managers and their employees the keys to make any job more engaging. As with all of Lencioni’s books, this one is filled with actionable advice you can put into effect immediately. In addition to the fable, the book includes a detailed model examining the three root causes of job misery and how they can be remedied. It covers the benefits of managing for job engagement within organizations -- increased productivity, greater retention, and competitive advantage -- and offers examples of how managers can use the applications in the book to deal with specific jobs and situations. Patrick Lencioni is President of The Table Group, a management consulting firm specializing in executive team development and organizational health. As a consultant and keynote speaker, he has worked with thousands of senior executives and executive teams in organizations ranging from Fortune 500 companies to high-tech startups to universities and nonprofits. His clients include. AT&T, Direct TV, JCPenney, Microsoft, Nestle, Northwestern Mutual, Southwest Airlines and St. Jude Chilren’s Research Hospital. Lencioni is the author of ten bestselling books, including The Five Dysfunctions of a Team and The Advantage. He previously worked for Oracle, Sybase, and the management consulting firm Bain & Company.

The Truth About Employee Engagement

The Truth About Employee Engagement
A Book

by Martha Finney

  • Publisher : Pearson Education
  • Release : 2010-12-15
  • Pages : 10
  • ISBN : 9780132685399
  • Language : En, Es, Fr & De
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This Element is an excerpt from The Truth About Getting the Best from People (9780137080571) by Martha I. Finney. Available in print and digital formats. Engaged employees: how to transform the manager’s dream into your day-to-day reality! Imagine the perfect day at work. Other than fresh coffee brewing, the only noise is the sound of laughing as two coworkers remember the great day they had yesterday. Another conversation is focused on ways to put more quality, accuracy, functionality, and affordability into your flagship product…

The Truth About Employee Engagement

The Truth About Employee Engagement
A Book

by Martha I. Finney

  • Publisher : Unknown Publisher
  • Release : 1900
  • Pages : 13
  • ISBN : 9876543210XXX
  • Language : En, Es, Fr & De
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This Element is an excerpt from The Truth About Getting the Best from People (9780137080571) by Martha I. Finney. Available in print and digital formats. Engaged employees: how to transform the manager's dream into your day-to-day reality! Imagine the perfect day at work. Other than fresh coffee brewing, the only noise is the sound of laughing as two coworkers remember the great day they had yesterday. Another conversation is focused on ways to put more quality, accuracy, functionality, and affordability into your flagship product ...

Managing for Employee Engagement

Managing for Employee Engagement
A Workshop Based on The Three Signs of a Miserable Job Facilitator's Guide Set

by Patrick M. Lencioni

  • Publisher : Pfeiffer
  • Release : 2011-04-18
  • Pages : 160
  • ISBN : 9780470537282
  • Language : En, Es, Fr & De
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Discover how you can make your employees more fulfilled—and more successful—in their jobs It is a simple fact of business life that any job, from investment banker to dishwasher, can become miserable—and that even the most well-meaning manager can miss the causes. According to Patrick Lencioni, three underlying factors make a job miserable—anonymity, irrelevance, and immeasurement. Based on Lencioni's Three Signs of a Miserable Job model, the Managing for Employee Engagement Workshop will help managers understand the root causes of job misery and provides action items to develop an engaged workforce. In this workshop, managers will: Examine the Three Signs of a Miserable Job model and explore the effects of job misery on employees, managers, and organizations Use the feedback from a 180-degree assessment to identify your behaviors which may contribute to employee misery Learn simple yet powerful techniques for making your employees' jobs more fulfilling and more productive This guide provides facilitators and trainers with everything needed to create a high-impact half-day or one-day workshop for managers on the topic of employee engagement. This comprehensive workshop package includes the following: Detailed instructions for preparing, delivering and following up a workshop A script for a half-day or one-day workshop Stories that highlight key aspects of the model Flash Drive with slides, sample agendas, video clips and other helpful tools. Frequently asked questions A poster illustrating the Three Signs model Sample Self-Assessment Sample Participant Workbook* *A Participant Workbook is required for all workshop attendees.

The Stepford Employee Fallacy

The Stepford Employee Fallacy
The Truth about Employee Engagement in the Modern Workplace

by Jonathan D. Villaire

  • Publisher : Cognize Consulting LLC
  • Release : 2018-07-08
  • Pages : 280
  • ISBN : 9781543933741
  • Language : En, Es, Fr & De
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Employee engagement has become the hot topic in business circles over the past several years. Although many leaders have a basic understanding of what it is and how it affects business outcomes, they rely on a set of faulty assumptions about how to create an engaged workforce. These assumptions--mostly carry overs from an old-school management mindset--distort the true meaning of employee engagement.The Stepford Employee Fallacy tells leaders what they need to hear and what employees are too afraid to say: the truth. Employers cannot mistreat their employees and expect them to be happy, committed, high-performing corporate robots. This book dismantles the contemporary understanding of employee engagement by debunking the beliefs of business leaders who have unrealistic expectations for their workers. Using anecdotes from his consulting practice, third-party research, brain science, current events, and his own personal observations from the front lines, Jonathan D. Villaire explains why the majority of employees today are disengaged in their jobs. He then offers some radical solutions to make all organizations more engaging places to work. Employee engagement is often referred to as a win-win situation for workers and their employers. It is, but only if leaders let go of the falsehood that has become an unspoken managerial tenet of the modern workplace: The Stepford Employee Fallacy.

Managing for Employee Engagement Participant Workbook

Managing for Employee Engagement Participant Workbook
A Book

by Patrick M. Lencioni

  • Publisher : John Wiley & Sons
  • Release : 2011-04-19
  • Pages : 72
  • ISBN : 0470520736
  • Language : En, Es, Fr & De
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Discover how you can make your employees more fulfilled?and more successful?in their jobs It is a simple fact of business life that any job, from investment banker to dishwasher, can become miserable?and that even the most well-meaning manager can miss the causes. According to Patrick Lencioni, three underlying factors make a job miserable?anonymity, irrelevance, and immeasurement. Based on Lencioni's Three Signs of a Miserable Job model, the Managing for Employee Engagement Workshop will help managers understand the root causes of job misery and provides action items to develop an engaged workforce. In this workshop, managers will: Examine the Three Signs of a Miserable Job model and explore the effects of job misery on employees, managers, and organizations Use the feedback from a 180-degree assessment to identify your behaviors which may contribute to employee misery Learn simple yet powerful techniques for making your employees' jobs more fulfilling and more productive This guide provides facilitators and trainers with everything needed to create a high-impact half-day or one-day workshop for managers on the topic of employee engagement. This comprehensive workshop package includes the following: Detailed instructions for preparing, delivering and following up a workshop A script for a half-day or one-day workshop Stories that highlight key aspects of the model Flash Drive with slides, sample agendas, video clips and other helpful tools. Frequently asked questions A poster illustrating the Three Signs model Sample Self-Assessment Sample Participant Workbook* *A Participant Workbook is required for all workshop attendees.

The Truth about Employee Engagement

The Truth about Employee Engagement
Uncover the Reasons Employees Leave and How to Get Them to Stay

by Cheryl Bates

  • Publisher : Cheryl R. Bates
  • Release : 2018-10-16
  • Pages : 158
  • ISBN : 9780692194799
  • Language : En, Es, Fr & De
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The Truth about Employee Engagement provides a comprehensive and holistic framework and methodology for practicing employee engagement. The author suggests reasons why employee engagement continues to lag and decline in the U.S. and provides insight into the ways companies have and continue to contribute to poor employee loyalty, employee flight, and disengagement. The author provides practical tools for employee engagement practitioners to build efficient and effective employee engagement programs. - Discover reasons why corporate America is to blame for poor employee engagement. - Uncover the employee engagement and culture gaps between senior leaders, middle managers and employees. - Arm yourself with a business case for building an employee engagement body of practice. - Tools and resources that will help you be more efficient day to day. - Use the toolkit to save time and money when you need to diagnose your organization quickly. - Increase your effectiveness by using the enclosed Employee Experience Scorecard to prove your value and return on investment.

The Truth About Getting the Best from People

The Truth About Getting the Best from People
A Book

by Martha I. Finney

  • Publisher : FT Press
  • Release : 2012-12-07
  • Pages : 256
  • ISBN : 013309524X
  • Language : En, Es, Fr & De
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In the Second Edition of the successful book, The Truth About Getting the Best From People, Martha Finney shares over 60 proven principles for achieving employee engagement one-hundred percent of the time. This new edition features more than 15 new truths including: managing virtual teams, building persuasive skills, tuning into your own unconscious biases, managing multiple generations, and identifying and cultivating individual high performers.

The Employee Experience

The Employee Experience
How to Attract Talent, Retain Top Performers, and Drive Results

by Tracy Maylett,Matthew Wride

  • Publisher : John Wiley & Sons
  • Release : 2017-01-30
  • Pages : 240
  • ISBN : 1119294185
  • Language : En, Es, Fr & De
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Ever notice how companies with the best service also have the happiest employees? That’s no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers. In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce—the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX. With real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world’s most successful organizations. By establishing a clear set of expectations and promises—collectively known as the Contract—and upholding it consistently, employers can build the trust that leads to powerful engagement. Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today’s rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, The Employee Experience will teach you to: Make the employee experience a core part of your strategy Understand employee expectations and bridge the “Expectation Gap” Establish rock-solid Brand, Transactional, and Psychological Contracts that breed trust and confidence Build an employee-employer partnership in creating something extraordinary Turn employee engagement into fuel for customer satisfaction, profit, and growth Attracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. The Employee Experience shows you where truly extraordinary organizations begin…and how to build one. TRACY MAYLETT, Ed.D, SPHR, SHRM-SCP, is the CEO of DecisionWise, where he currently advises leaders across the globe in leadership, change, and employee engagement. Maylett holds a doctorate from Pepperdine University and an MBA from BYU. He is a recognized author, and teaches in the Marriott School of Management at Brigham Young University. MATTHEW WRIDE, JD, PHR, is the COO of DecisionWise. With an extensive business background, Wride brings a fresh approach to organization development and leadership consulting. He is passionate about helping leaders create winning employee experiences. Wride holds a JD from Willamette University and a master’s degree from the University of Washington. For over two decades, DecisionWise has advised organizations and leaders in more than seventy countries on leadership, assessment, talent, organization development, and the employee experience. Visit us online at www.decision-wise.com.

Employee Engagement For Dummies

Employee Engagement For Dummies
A Book

by Bob Kelleher

  • Publisher : John Wiley & Sons
  • Release : 2013-12-13
  • Pages : 360
  • ISBN : 1118756061
  • Language : En, Es, Fr & De
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The easy way to boost employee engagement Today more than ever, companies and leaders need a road map to help them boost employee engagement levels. Employee Engagement For Dummies helps employers implement the necessary plans to create and sustain an engaging culture, allowing them to attract and retain the best people while boosting their productivity and creativity. Employee Engagement For Dummies helps you foster employee engagement, a concept that furthers an organization's interests through ensuring that employees remain involved in, committed to, and fulfilled by their work. It covers: practical steps to boost employee engagement with your company or team; how to engage different generations of employees; the keys to reduce voluntary employee turnover; practical tools to help retain and engage your employees; processes that will boost employee retention and productivity; hiring the best fits from the start; and much more. Helps you recognize and understand the impact of positive employee engagement Helps you attract and retain the best employees Employee Engagement For Dummies is for business leaders at all levels who are looking to better engage their employees and increase morale and productivity.

Contented Cows Still Give Better Milk, Revised and Expanded

Contented Cows Still Give Better Milk, Revised and Expanded
The Plain Truth about Employee Engagement and Your Bottom Line

by Bill Catlette,Richard Hadden

  • Publisher : John Wiley & Sons
  • Release : 2012-07-03
  • Pages : 224
  • ISBN : 1118292731
  • Language : En, Es, Fr & De
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How to foster happier employees for a healthier bottom line Managers could learn a lot from a message echoed by generations of dairy farmers: "Contented cows give better milk." This book is not, repeat, not a management tome. In this fully revised and expanded edition to a book which absolutely, positively makes the case that treating people right is one of the best things any business can do for its bottom line, Contented Cows Still Give Better Milk offers sound, practical advice for those who know that their reputation as an employer is as important as bandwidth. Offers updated case studies and new examples from on-site research in a number of real organizations, as well as inspiring examples of companies that know how to do it right . . . and few that didn't Fad-free prescriptive advice informed by the authors' combined four-plus decades of training and consulting with thousands of managers and employees, conducting employee engagement surveys, and translating the attendant learning to management audiences in a form they can appreciate and use Coauthor Bill Catlette's Bottom Line Leadership Seminar has helped thousands of managers become more effective leaders Direct from the horse's . . . actually cow's mouth, this fully revised and expanded second edition will teach readers that having a focused, engaged, and capably led workforce is one of the best things any organization can do for its bottom line.

Hack Recruiting

Hack Recruiting
The Best of Empirical Research, Method and Process, and Digitization

by Victor Assad

  • Publisher : Archway Publishing
  • Release : 2019-07-23
  • Pages : 436
  • ISBN : 1480876690
  • Language : En, Es, Fr & De
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Praise for Hack Recruiting "It is a brilliant piece of work. A must-read for those of us in global corporations, or companies of any size really, that seek to act NOW." --Julia Martensen, Head of HR Strategy and Innovation at DB Schenker. "Victor Assad uncovers longstanding empirical research from I/O psychologists on how to best match job candidates to jobs and the best of today's digital technology. He sees a world (that is emerging today) in which AI ontologies (which are identifying information and relationships about today's global and diverse workforces) will make significant improvements for matching candidates to jobs while reducing recruiting cycle times, costs and selection biases. Victor points out that HR now has the digital tools it needs to dramatically transform recruiting and the role of the recruiter. HR can now build strategic talent pools, improve the employee experience, and digitally collect insightful analytics that will open up a new era of understanding on what truly drives employee performance and innovation." --Angela Hood, Founder and CEO of ThisWay Global. "Must read book if you are a recruiter or talent acquisition head. It goes over best practices and hacks each step of recruiting." --Sandeep Purwar, Founder/CEO, Bevov

The Truth About Managing People

The Truth About Managing People
Proven Insights to Get the Best from Your Team

by Stephen P. Robbins

  • Publisher : Ft Press
  • Release : 2014-12-09
  • Pages : 288
  • ISBN : 9780134048437
  • Language : En, Es, Fr & De
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Discover today's quick, practical, proven guide to overcoming "killer" management problems and succeeding brilliantly as a leader! Unlike other management books, The Truth About Managing People, Fourth Edition is 100% practical and completely based on tested evidence, not mere anecdote or opinion. Top management author Stephen P. Robbins has distilled thousands of research studies, meta-analyses, and Big Data investigations into a set of 63 proven, tested solutions for today's make-or-break management challenges. Each solution is presented quickly and concisely, in just 2-3 pages, so you can absorb them fast, and use them immediately. Robbins' fully updated truths cover every key aspect of management, including hiring the right people and building winning teams; designing high-productivity jobs and rewarding the right behaviors; managing diversity, change, conflict, turnover, and staff cuts; overcoming self-serving bias, groupthink, and digital distractions, and much more. This edition adds nine all-new chapters, covering the crucial importance of people skills, building emotional intelligence, loyalty expectations, employee engagement and mentoring, managing face-to-face vs. virtual teams, overcoming the downsides of teams, handling unacceptable workplace behavior, promoting creativity and innovation, and more. Whatever your management role, Robbins has compiled indispensable practical truths you can and will apply, every single day.

The Truth about Talent

The Truth about Talent
A guide to building a dynamic workforce, realizing potential and helping leaders succeed

by Jacqueline Davies,Jeremy Kourdi

  • Publisher : John Wiley & Sons
  • Release : 2010-10-12
  • Pages : 272
  • ISBN : 9780470662373
  • Language : En, Es, Fr & De
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In this new book, Jacqueline Davies and Jeremy Kourdi argue that organizations are failing to realize the simple truth about talent: they are misunderstanding their people, making flawed choices and allowing the true potential of their workforce to go unused and unfulfilled. Understanding the truth about talent in all its forms is a vital step in developing an organization and ensuring long-term, sustainable success. A core part of their thesis is that organizations should recognize that people at different stages of their career and with different experiences and aspirations need to developed and engaged in different ways. The book provides a practical guide explaining how to segment the workforce, why, what to expect when you do, and how to ensure that this approach succeeds.

Employee Engagement Through Effective Performance Management

Employee Engagement Through Effective Performance Management
A Practical Guide for Managers

by Edward M. Mone,Manuel London

  • Publisher : Routledge
  • Release : 2014-03-05
  • Pages : 272
  • ISBN : 1317821726
  • Language : En, Es, Fr & De
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An engaged employee is someone who feels involved, committed, passionate and empowered and demonstrates those feelings in work behavior. This book explains that a more engaged workforce is really about better performance management. The authors expand the traditional notion of performance management to include building trust, creating conditions of empowerment, managing team learning, and maintaining ongoing straightforward communications about performance, all of which are critical to employee engagement. The "best practices" tools and advice in this book are based on solid research as well as the authors’ experience.

Employee Engagement

Employee Engagement
A Book

by Emma Bridger

  • Publisher : Kogan Page Publishers
  • Release : 2014-11-03
  • Pages : 264
  • ISBN : 0749472022
  • Language : En, Es, Fr & De
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Achieving employee engagement is crucial to the success and continued high performance of any organization. But with budgets tighter than ever before, economic struggles and an increasingly stressful workplace for staff, it has become an increasingly difficult task. Aimed at HR practitioners and managers, Employee Engagement offers a complete, practical resource for understanding, measuring and building engagement. Grounded in engagement theory and an understanding of psychology combined with practical tools, techniques and diagnostics, this book will help you assess and drive engagement in your organization. Case studies include British Gas, Capital One, Asda, Ministry of Justice, Mace and RSA.

Philosophy of Leadership - Driving Employee Engagement in Integrated Management Systems

Philosophy of Leadership - Driving Employee Engagement in Integrated Management Systems
A Book

by Wolfram Klussmann

  • Publisher : Diplomica Verlag
  • Release : 2009-06
  • Pages : 112
  • ISBN : 3836677644
  • Language : En, Es, Fr & De
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This book introduces to problems which have a concern for each executive in the operative management of industrial enterprises and is therefore e.g. also welcomed and expected by an interviewed company (see appendix A). These problems arise, beneath a lot of advantages, from the model of business process management which developed within the last few years. This model gets more and more implemented to the larger industry enterprises and make new and great demands on executive work. Business process management models contains, beside the traditional economic aim constructions, the integrated management system which unites environment, quality and work safety as aims in itself. To draw one's attention to the changes which arise by the business process management on traditional ideas, the integrated management system was chosen as a title of this book. It is not the aim to write again a new essay, in addition to the hundreds of already existing ones, about business ethics or leadership. It is all about a special perspective. In detail, the scientific question and the goal of this book is to represent the requirements for executives on lower and middle management levels, which arise on the one hand from the integrated management system and on the other hand from the changed expectation attitude in society and, finally, to develop based on both of them a practice-oriented solution, with which these requirements can be met. To guarantee the validity of the work, it is at first necessary to get a short idea about the historical development to business process management in order to define the surrounding, in which this work is moving. This is carried out in chapter 1. Secondly in chapter 2 is discussed, whether the behaviour of an executive must be penetrated by an ethical-moral basic understanding to do justice to not only the expectations of the nteraction partners like customers, capital givers, supervisors and employees but also to be successful overall in the long run