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Total Quality Management

Total Quality Management
The key to business improvement

by Peratec Ltd

  • Publisher : Springer Science & Business Media
  • Release : 1994-04-30
  • Pages : 208
  • ISBN : 9780412586408
  • Language : En, Es, Fr & De
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Quality is a customer issue. It arises because customers require products and services, which not only meet their performance requirements but are satisfac tory in terms of safety, length of working life and pride of ownership. In a manufacturing organization, therefore, the achievement of quality standards is not restricted to the production departments. It extends to all parts of the business from conceptual design to marketing, from order processing and distribution. A quality product is not just a solidly made item dating from the days when 'Made in Britain' distinguished goods from all the inferior products coming out of the emerging industries of the Far East. It is a product which ranks high against all the criteria which sophisticated consumers now use to evaluate the things they buy. If you agree with the argument that a company is much more likely to produce high quality if all departments are motivated to achieve high quality results then you already have a good understanding of the basic principles of Total Quality Management (TQM). But TQM is not a 'quick fix' or a magic cure. It is a management technique designed to involve all parts of the business in the pursuit of, and commitment to, the highest quality result. By involving everyone from the Chief Executive to the most junior employee in the company's objectives, in a way which means something in their particular job, the company is well on the way to achieving the best results its workforce can achieve.

TOTAL QUALITY MANAGEMENT

TOTAL QUALITY MANAGEMENT
A Book

by P. N. MUKHERJEE

  • Publisher : PHI Learning Pvt. Ltd.
  • Release : 2006-10-30
  • Pages : 432
  • ISBN : 9788120330566
  • Language : En, Es, Fr & De
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This book presents a comprehensive view of concepts, principles and practices of Total Quality Management (TQM) from basics through advanced tools and techniques for practical implementation.It is well known that ‘Total Organization Involvement’ in understanding and implementing TQM, along with the integrated business strategy, provided Japanese organizations with a strong platform for a meteoric rise to world-class performance and global leadership in every sphere of their operation. The success of TQM therefore depends a lot on the strong foundation and infrastructure of an organization. This is the crux of the author’s theory of ‘Holistic Management System for World-class Performance and Leadership’ expounded in this book. It is a TQM-based model that helps create a world-class management system for performance excellence and global leadership. The concluding part of the book cites several examples of practical implementation of TQM principles and practices in various manufacturing and service sectors of the Indian industry, providing elaboration and analysis of each case study. The book is aimed at undergraduate and postgraduate students of management as well as students of most engineering disciplines. It can also be used by the industries as a valuable guide to continuous improvement and implementation of a world-class management system in line with the TQM principles and practices. In a nutshell, the book provides wide coverage of areas related to TQM and integrates all its processes, tools and techniques under one management system to help businesses grow and excel. This is indeed the unique feature of the book.

Fundamentals of Total Quality Management

Fundamentals of Total Quality Management
A Book

by Jens J. Dahlgaard,Ghopal K. Khanji,Kai Kristensen

  • Publisher : Routledge
  • Release : 2008-01-28
  • Pages : 384
  • ISBN : 1135728658
  • Language : En, Es, Fr & De
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The principles of Total Quality Management have proven to be invaluable to organisations in all sectors of business and commerce and to the individuals they comprise. Indeed many organisations have discovered the relationship between quality and profitability. Now, more than ever, it is important to develop a quality strategy by adopting the principles of TQM. This important text provides a solid framework for understanding the basic concepts of TQM. It comprises three interlinked modules - fundamentals of TQM, methods of TQM and process management and improvement - and provides an integrated approach to this increasingly important business strategy. Fundamentals of Total Quality Management is vital reading for students doing MBAs, and those on MSc courses in business studies and engineering featuring TQM models, as well as practitioners in quality management and control.

Total Quality Management

Total Quality Management
A Book

by Terry Richardson

  • Publisher : Delmar Pub
  • Release : 1997
  • Pages : 427
  • ISBN : 9780827371927
  • Language : En, Es, Fr & De
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This basic, comprehensive overview of total quality management (TQM) is designed to bridge the gap between engineering and management texts. Written in plain language, this text discusses how to tailor TQM to fit the specific needs of organizations of all types and sizes. The focus is on the principles and processes as well as the tools and techniques for continuous improvement. Patterns of change in the social and economic and political structure of the United States are identified to illustrate how individuals and organizations are applying TQM principles to increase productivity and effectiveness. ALSO AVAILABLE INSTRUCTOR SUPPLEMENTS CALL CUSTOMER SUPPORT TO ORDER Instructor's Guide, ISBN: 0-8273-8210-3

Fundamentals of Total Quality Management

Fundamentals of Total Quality Management
A Book

by Jens J. Dahlgaard,Ghopal K. Khanji,Kai Kristensen

  • Publisher : Routledge
  • Release : 2008-01-28
  • Pages : 388
  • ISBN : 113572864X
  • Language : En, Es, Fr & De
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The principles of Total Quality Management have proven to be invaluable to organisations in all sectors of business and commerce and to the individuals they comprise. Indeed many organisations have discovered the relationship between quality and profitability. Now, more than ever, it is important to develop a quality strategy by adopting the principles of TQM. This important text provides a solid framework for understanding the basic concepts of TQM. It comprises three interlinked modules - fundamentals of TQM, methods of TQM and process management and improvement - and provides an integrated approach to this increasingly important business strategy. Fundamentals of Total Quality Management is vital reading for students doing MBAs, and those on MSc courses in business studies and engineering featuring TQM models, as well as practitioners in quality management and control.

Implementation of Total Quality Management

Implementation of Total Quality Management
A Comprehensive Training Program

by Erdener Kaynak,Rolf E Rogers

  • Publisher : Routledge
  • Release : 2013-10-18
  • Pages : 117
  • ISBN : 1317952448
  • Language : En, Es, Fr & De
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Here is a comprehensive guide for training a workforce in Total Quality Management (TQM). An ideal resource for trainers, Total Quality Management Implementation contains a complete presentation of all relevant aspects of TQM. It provides a ready-made training format that can be used in all operational seminar/workshop contexts and includes a full set of charts for use by trainers in their presentations of TQM. The book assumes the trainer has a basic understanding of quality management, and it does not repeat the numerous discussions of TQM concepts readily available in other works. Total Quality Management Implementation begins with an overview of the current status of TQM in the United States. It then presents W. Edward Deming’s 14 point TQM philosophy, the core of his recommendations for achieving quality excellence through continuous improvement, along with a discussion of each point. The presentation charts have been designed to allow the trainer to adapt them to a particular organization’s unique characteristics and to supplement or add to them as necessary to fully explain each point to a particular audience. The charts are arranged in sequential order and follow the approach used by the author in training seminars around the world. Trainers can easily manipulate the length of the presentation for different audiences and purposes. A reference section lists many books on TQM principles which provide a helpful refresher. Total Quality Management Implementation is a unique and helpful guide for trainers with a basic knowledge of TQM, college or university faculty teaching TQM seminars or courses, and consultants and quality professionals who could use a reference and checklist of TQM principles.

Total Quality Management, (Revised Edition)

Total Quality Management, (Revised Edition)
A Book

by Besterfield Dale H.

  • Publisher : Pearson Education India
  • Release : 2011
  • Pages : 558
  • ISBN : 9788131732274
  • Language : En, Es, Fr & De
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Total Quality Management

Total Quality Management
Text with Cases

by John S. Oakland

  • Publisher : Routledge
  • Release : 2003
  • Pages : 483
  • ISBN : 0750657405
  • Language : En, Es, Fr & De
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As with previous editions, the book is written in a logical and very practical style, supported by eleven real life case studies, reflecting the latest developments from leading exponents of TQM and Business excellence. Seven of the cases are brand new. Through all this, the author demonstrates how a total quality or business excellence strategy can be applied in all activities to achieve world-class performance.

Putting Total Quality Management to Work

Putting Total Quality Management to Work
What TQM Means, how to Use It, & how to Sustain it Over the Long Run

by Marshall Sashkin

  • Publisher : Berrett-Koehler Publishers
  • Release : 1993
  • Pages : 201
  • ISBN : 9781609942212
  • Language : En, Es, Fr & De
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Total Quality Management

Total Quality Management
A Book

by R. S. Naagarazan

  • Publisher : New Age International
  • Release : 2005
  • Pages : 186
  • ISBN : 9788122415742
  • Language : En, Es, Fr & De
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This Book Explores The Topics Included In The Syllabus Of Anna University Extensively. A Reference Table On The Factors For Quality Control Charts, Numerical Examples For Each Control Chart, The Questions For Short Answers, And A Few Web Site Addresses Have Been Included To Obtain And Sustain The Interest Of The Student Community And The Teaching Fraternity.In This Second Edition, A Chapter Was Added With Details On Topics Such As Quality Circle, Zero Defects, Just In Time, Kanban And Poka Yoke To Cater For The Expectations Of The Students As Well As Teachers. The Details On 5S, Yy Analysis, Five W S And Two H S Analysis And Brainstorming Methodology Have Been Enlarged With Examples. Twenty-Three Case Studies Have Been Added In This Edition To Extend The Scope And Knowledge Of The Student Community. In Addition To This, Twelve Numerical Problems On Different Aspects Of Spc And Six Sigma As Illustrative Examples And The Enriched Question Bank Have Been Added For Clarity In Teaching And Learning.This Book Can Be Used As A Textbook By All The Final Year B.E./B.Tech. Students Of Anna University.

Total Quality Management (As Per Vtu Syllabus)

Total Quality Management (As Per Vtu Syllabus)
A Book

by Nvr. Naidu

  • Publisher : New Age International
  • Release : 2006-01-01
  • Pages : 266
  • ISBN : 812241799X
  • Language : En, Es, Fr & De
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This Book Covers All Aspects Of Total Quality Management(Tqm). It Provides Not Only The Principles And Practices But Also The Tools And Techniques. It Ensures The Reader To Have A Sound Understanding Of All The Concepts Of Tqm.Salient Features * It Presents Comprehensive Coverage Instructional Needs Of Business, Education, Engineering, Health-Care, Technology Students In Professional Education Institutions. * Provides Detailed Solutions To Problems In Attribute And Variable Control Charts And Acceptance Sampling Plan. * It Contains Tqm Concepts Of Leadership, Customer-Satisfactions, Employee Involvements, Continuous Process Improvement, And Supplier Partnership And Performance Measures. * It Covers Quality Systems, Bench Marking, Quality Function Deployment, Quality By Design, Experimental Design And Taguchi S Quality Engineering.

Total Quality Management and Operational Excellence

Total Quality Management and Operational Excellence
Text with Cases

by John S. Oakland

  • Publisher : Routledge
  • Release : 2014-04-24
  • Pages : 500
  • ISBN : 1317808436
  • Language : En, Es, Fr & De
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The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by: Accelerating change Reducing cost Protecting reputation Oakland’s popular, practical, jargon-free style, along with ten case studies eight of which are brand new, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you’ve learned to your practices and a achieve sustainable competitive advantage. Total Quality Management and Operational Excellence: Text with Cases (Fourth Edition) is supplemented for the first time with a suite of online teaching aids for busy tutors. This exciting update of a classic text is perfect for all students studying for professional qualifications in the management of quality, or those studying science, engineering or business and management who need to understand the part TQM may play in their subjects.

Total Quality Management

Total Quality Management
Key Concepts and Case Studies

by D.R. Kiran

  • Publisher : Butterworth-Heinemann
  • Release : 2016-10-28
  • Pages : 580
  • ISBN : 0128110368
  • Language : En, Es, Fr & De
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Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The book covers the fundamentals and background needed, as well as industry case studies and comprehensive topic coverage, making it an invaluable reference to both the novice and the more experienced individual. Aspects of quality control that are widely utilized in practice are combined with those that are commonly referred to on University courses, and the latest developments in quality concepts are also presented. This book is an ideal quick reference for any manager, designer, engineer, or researcher interested in quality. Features two chapters on the latest ISO standards Includes an introduction to statistics to help the reader fully grasp content on statistical quality control Contains case studies that explore many TQM themes in real life situations

The Essence of Total Quality Management

The Essence of Total Quality Management
A Book

by John Bank

  • Publisher : Unknown Publisher
  • Release : 1992
  • Pages : 203
  • ISBN : 9780132849029
  • Language : En, Es, Fr & De
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The Essence of Total Quality Management is an invaluable reference source for managers on short courses; for MBA and other students who want to get quickly to the heart of the subject; as reference material for managers' bookshelves and for aspiring managers wishing to improve their knowledge and skills.

Total Quality Management im Tourismus

Total Quality Management im Tourismus
A Book

by Birgit Muskat

  • Publisher : Springer-Verlag
  • Release : 2007-12-13
  • Pages : 221
  • ISBN : 3835054139
  • Language : En, Es, Fr & De
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Birgit Muskat untersucht die Bedeutung und Anwendung des Total Quality Management in kommunalen und regionalen Tourismusorganisationen. Sie deckt Faktoren auf, die die Umsetzung von Qualitätsmanagement bei Tourismusorganisationen fördern bzw. eher hemmen.

Total Quality Management in Education

Total Quality Management in Education
A Book

by Edward Sallis

  • Publisher : Routledge
  • Release : 2014-08-07
  • Pages : 157
  • ISBN : 1135725365
  • Language : En, Es, Fr & De
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This text has been written for managers in higher education as well as for headteachers and deputy heads in the school sector.;"Total quality management" (TQM) is a philosophy and a methodology that is widely used in business, and increasingly in education, to manage change or other processes. With the pressure for change and quality in education never more acute, this book provides an opportunity for readers in education to acquaint themselves with TQM.;Revised and updated, this edition introduces the key concepts of TQM in the education context. It discusses organizational, leadership and teamwork issues and the tools and techniques of TQM. This text should help educators develop a framework for quality management in their school, college, department or university.

Total Quality Management

Total Quality Management
A Book

by Poorinma M. Charantimath

  • Publisher : Pearson Education India
  • Release : 2011
  • Pages : 587
  • ISBN : 9788131732625
  • Language : En, Es, Fr & De
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Total Quality Management In The Public Sector

Total Quality Management In The Public Sector
An International Perspective

by Morgan, Colin,Murgatroyd, Stephen

  • Publisher : McGraw-Hill Education (UK)
  • Release : 1994-02-01
  • Pages : 212
  • ISBN : 0335191029
  • Language : En, Es, Fr & De
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Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to set a new paradigm for management approaches in the public sector and "not for profit" enterprises. All key public service managers should at least need to know the basics of TQM, its possibilities and limitations for the public sector, and particularly the types of applications which could work for them. For all public sector managers this book provides: a clear understanding of the key concepts of TQM; a critical understanding of their relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilitites yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.

Total Quality Management for Schools

Total Quality Management for Schools
A Book

by Leo H. Bradley

  • Publisher : R&L Education
  • Release : 1994-12-28
  • Pages : 232
  • ISBN : 1461663725
  • Language : En, Es, Fr & De
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This popular book and video present the principles and applications of TQM for transformation of schools. The author is recognized as the leading authority on this approach to school reform.

Total Quality Management Dimension, Implementation and IT Support

Total Quality Management Dimension, Implementation and IT Support
A Book

by Manahil AlQulaity,Wejdan Bajaber

  • Publisher : Unknown Publisher
  • Release : 2016-08-11
  • Pages : 34
  • ISBN : 9783668228269
  • Language : En, Es, Fr & De
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Research Paper from the year 2016 in the subject Business economics - Business Management, Corporate Governance, course: Total Quality Management, language: English, abstract: This paper is examining the relationship between total quality management and information technology and how both can affect the organization management. An overview about the subject was provided in the literature review section. TQM dimension and IT impact on organization were examined through life examples of McDonald's case study that spotlight TQM dimensions and the implementation tool applied, and Microsoft case study that shows the role played by information technology to support the TQM methodology and technique of implementation. An organization needs to be competitive in today's challenging market by several ways such as enhancing their quality and productivity; this can be done by producing more in less time and reducing the cost which is called optimization. Information technology is an important factor to help an organization to achieve its goals and mission. Total quality management (TQM) is a way of managing an organization that uses all potential capabilities to improve quality and productivity in which all companies are aiming for. TQM is customer based philosophy where all resources, business processes, culture, behavior, and organization of a company are managed and well integrated to ensure customer satisfaction (Mare fat & Faridfathi, 2015). TQM as defined by many writers has commonly eight dimensions which are top management support, workforce management, employees' attitudes and behavior, customer relationship, supplier relationship, product design process and process flow management (A.Martinez, F.Dewhurst, and B.Dale, 2004). Information technology has become a need for all organization to adopt and implement in order to compete with nowadays faster growth, abroad market, and competitive marketplace. Information technology is the technology used to store, manipulate"